Welfare Manager Guildford, University of Surrey
Posted 7 hours 18 minutes ago by Move Language Ahead
Permanent
Full Time
Executive Jobs
London, United Kingdom
Job Description
Welfare Manager
The MLA Welfare Manager is a full-time, seasonal position (mid-June through mid-August) with MLA, which is the trade name of Go Languages Worldwide Ltd in the UK and Study World Corp. In the US. As the Welfare Manager, you would be working under the direct supervision of the Center Director. The Welfare Manager is responsible for the care, safeguarding and welfare of students at MLA Summer Centers. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position is required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students attending our cultural immersion program.
Position Overview
For almost 50 years, MLA World has been bridging cultures together through education and world travel. We are a company dedicated to encouraging the growth of global citizens through English language learning abroad and safe, culturally immersive youth programming. With travel and education at the forefront of our mission, MLA's work culture is always exciting and full of change. We are an international team who loves sharing culture, stories of travel, and a passion for working with youth and enlarging their perspectives of the world.
Company Mission Statement
MLA Move Language Ahead is an industry leader committed to providing premier international study abroad programs that ensure the highest levels of safety, education, and cultural immersion.
LOCATIONS
As an Welfare Manager, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. For example, you may be scheduled for a morning and afternoon shift one day, and an afternoon and evening shift the next.
Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded.
Required Knowledge, Skills and Experience
The successful candidate must have a high school degree or equivalent. Furthermore, you are a successful candidate if you have good interpersonal skills and can thrive in the high-pressure environment of an exciting international summer school. You must represent MLA Move Language Ahead's values and model those values to your team, university staff, attraction vendors and clients.
Additional required skills include:
Pre-Program
The MLA Welfare Manager is a full-time, seasonal position (mid-June through mid-August) with MLA, which is the trade name of Go Languages Worldwide Ltd in the UK and Study World Corp. In the US. As the Welfare Manager, you would be working under the direct supervision of the Center Director. The Welfare Manager is responsible for the care, safeguarding and welfare of students at MLA Summer Centers. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position is required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students attending our cultural immersion program.
Position Overview
- Responsible for student welfare and safeguarding
- Reports to Center Director
- Employment from end of June - beginning of August
- 6 working days per week
- 1 day off per week
- Positive outlook
- Enthusiasm
- Excellent organization skills
- Ability to work long hours in a high-pressure environment
- Passion for the safety and wellbeing of youth
For almost 50 years, MLA World has been bridging cultures together through education and world travel. We are a company dedicated to encouraging the growth of global citizens through English language learning abroad and safe, culturally immersive youth programming. With travel and education at the forefront of our mission, MLA's work culture is always exciting and full of change. We are an international team who loves sharing culture, stories of travel, and a passion for working with youth and enlarging their perspectives of the world.
Company Mission Statement
MLA Move Language Ahead is an industry leader committed to providing premier international study abroad programs that ensure the highest levels of safety, education, and cultural immersion.
LOCATIONS
- University of Surrey
(Other locations we operate: King's College, Brunel University, Roehampton University, Heriot-Watt University, University of Reading, Moulton College, Worcester, Univeristy of Worcester, University of Portsmouth Dulwich College, The Duke of York's Royal Military School)
- June 19, 2025 - August 15, 2025
Contract dates may vary to meet the needs of the program
As an Welfare Manager, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. For example, you may be scheduled for a morning and afternoon shift one day, and an afternoon and evening shift the next.
Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded.
Required Knowledge, Skills and Experience
The successful candidate must have a high school degree or equivalent. Furthermore, you are a successful candidate if you have good interpersonal skills and can thrive in the high-pressure environment of an exciting international summer school. You must represent MLA Move Language Ahead's values and model those values to your team, university staff, attraction vendors and clients.
Additional required skills include:
- Demonstrated experience in looking after youth
- Ability to multi-task
- Excellent communication (verbal and written)
- Attention to detail
- Self-motivation
- Ability to establish excellent relationships with our clients, specifically the Group Leaders who bring their students from abroad
- Aptitude to effectively use Microsoft Word and Excel
- Ability to be pleasant, polite, and cooperative with fellow employees, vendors, and guests
- Associate's or Bachelor's Degree
- Prior work experience as a manager
- Prior work experience with a MLA summer center or youth camp
- First Aid certification
- Must hold a valid US DriversLicense, as occasionallocal errandsand other non-student transport may be required (US Centres only)
Pre-Program
- Attend all required, paid training/induction meetings prior to the start of a session
- Review itineraries and become knowledgeable with all aspects of the program
- Complete any required training sessions/courses as directed
- Review the Center Set-up Guide
- Become familiar with the mlaEasy Center Management software
- Communicate with the center staff regarding move-in, training, and any other pre-program information
- Help maintain a clean, organized, and professional Center Office
- Review all details pertaining to the day-to-day center welfare operations and ensure all program components are properly planned and delivered
- Attend all meetings with Group Leaders in support of the Center Director
- Work in conjunction with the Director of Studies to confirm the student attendance in the tuition program
- Attend regular meetings with Campus Partners, as requested, which may include Conference Services, Dining Services, and Public Safety to ensure the program is running smoothly and the needs of our group leaders and student are being met
- Read and understand the MLA Safeguarding Policy and Staff Handbook, and be fully acquainted with our policies for the welfare and protection of students
- Be aware of safeguarding duties, including all local, state and federal laws regarding minors
- Ensure that all MLA and campus policies for the welfare and protection of children are understood by students and adhered to by all staff
- Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively
- Support the Center Director in establishing and effectively communicating with staff and guests site-specific emergency evacuation and preparedness plans
- Address any student or staff concerns, keeping a log, report to the relevant persons involved and follow up with a record of the outcome
- Ensure that each student's cultural, religious and dietary needs are met and respected
- Act as a Group Leader for individual students if necessary; Duties may include ensuring their welfare, be on hand if they need help, airport transfers, and wake-up calls
- Establish and effectively communicate to staff and guests site-specific emergency evacuation and preparedness plans
- Maintain 24-hour on call emergency assistance for the Center
- Assist Centre Director for any Authorized Student Pick-Up requests, ensuring proper documentation is received and recorded
- Help students to adjust to life in a new culture and to understand information concerning personal safety
- Liaise with the Medical Doctor regarding any welfare related matters
- Oversee the MLA Health and Safety Protocol for the centre
- Undergo risk assessments of all campus facilities used by our programme
- Keep all programme risk assessments organised and up-to-date
- Be knowledgeable on how to respond and/or escalate on- and off-campus health and safety matters
- Coordinate all student and employee care with the MLA Medical Doctor on site
- Work with the Center Director to ensure that what has been sold to the guests is being provided by the center
- Participate in a comprehensive Center induction to all new guests within 24-hours of arrival
- Follow-up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively
- Confirm the student and Group Leader handbooks are available and the contents are being adhered to
- Participate with the staff in the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programs
- Oversee all MLA campus signage to ensure students can clearly find their way around campus and have access to important phone numbers and emergency information
- Direct the set-up of student rooms where needed by distributing linen, arranging furniture, and preparing keys
- Collaborate with the Center Administrator to ensure a correct rooming list has been provided to the Center in accordance with the Center contract and student needs
- Conduct guest room inspections to verify the rooms are clean and up to the standards of MLA
- Help complete the Airport Transfer Check within the mlaEasy software to ensure all airport transfers have been booked and confirmed correctly
- Maintain accurate lists of students' medical needs, histories, and dietary requirements
- Attend regular staff meetings to maintain good communication and positive morale
- Maintain the Master Center Excel file with detailed housing, dining, and facilities usage
- Assist the Activity Manager with the booking and confirming of extra excursions
- Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners
- Administer the collection and distribution of the student passports and security deposits . click apply for full job details