Welcome Desk Manager

Job Category Rooms & Guest Services Operations Location W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VN VIEW ON MAP Schedule Full Time Located Remotely? Position Type Non-Management Welcome Desk Manager (Front Office Supervisor) Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a Welcome Desk Manager. You will be joining the Welcome Desk Team. This team is responsible for the Welcome Desk in the Exchange Building, as well as the Bank Building. They are also in charge of the Whatever Whenever Department (call center). Reports directly to the Welcome Office Manager You are part of a bigger team, and the entire team is responsible for making the guests dreams come true. You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel. Welcoming and helping guests throughout their stay. Process all payment types such as room charges, cash, checks, debit, or credit Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations We are ALL-IN, and have more teams that we cooperate with. You're not the only one on stage. Communicating with your team and other departments is key. Assist management in training, motivating, and coaching employees; Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications You will be on rotating shifts. Weekends are busiest, as well as evening/nights, so expect to be on shift then. Fluency in English Dutch and any other language is appreciated Minimum of one year Front Office Supervisor/ Team Leader Valid working permit for The Netherlands. W talent help our guests live life to the fullest while living their dreams. W Hotels' mission is to Ignite Curiosity, Expand Worlds. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.