Welcome & Service Team Member

We're looking for two Welcome & Service Team Members to join our Welcome Team at Clumber Park. Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

Salary: £13.25 per hour

Hours/working pattern: This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. Typically rotas are confirmed 3 months in advance, but may be adjusted at short notice depending on operational requirements. You'll be required to work regular weekends and Bank Holidays. We're looking for candidates with full availability over the festive period including Christmas Eve and Boxing Day.You'll likely work 2-3 shifts per week, but this isn't guaranteed.

Duration: Fixed term until the end of February 2027

Interview date: Tuesday 7th September 2026

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to a Welcome Manager, you'll work as part of the wider Welcome Team of around 30. Working within a positive team, we supportive each other in terms of wellbeing and progression. We want you to learn, discover and develop your career, and we'll do everything we can to offer you the training and support that you need to achieve your goals. We'll work with you to plan your development in a way that's right for your needs.

What you'll be doing

Clumber Park is currently the busiest pay-for-entry property the National Trust, with over 750,000 visitors annually, and you'll be welcoming them. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.

Most days, you'll be welcoming visitors at our Welcome Point, greeting visitors as they arrive in their cars; taking admission, scanning National Trust membership cards and providing information/orientation to them - promoting events, activities and offers to ensure every visitor gets the most out of their visit. You'll also welcome delivery drivers, contractors, volunteers and fellow staff members which supports the smooth running of whole-site operations.

As part of the wider welcome team, you'll work to target to promote and facilitate new National Trust membership applications and signpost other ways in which visitors can support our charity, including purchasing items from the Second-hand Bookshop or Walled Kitchen Garden produce cart, adding to their pin badge collection, or even leaving a gift in their will.

Some days, you'll be based at the Information Point in the 'core' visitor area; answering visitor queries, facilitating mobility scooter bookings, and completing National Trust membership applications. Other days, you'll carry our 'Rover' duties; this is a 'mobile engagement' role involving interacting with visitors who are parked in the wider-parkland, outside of Clumber Park's designated parking areas, primarily along the verges of Lime Tree Avenue. You'll engage with visitors parked in these areas to communicate our conservation message and updating them on ongoing changes to parking and access at the property. You'll provide mobile 'welfare' support to your fellow Welcome & Service Team Members who are positioned at our remote Welcome Point - facilitating comfort/lunch breaks throughout the day and operational support during busier spells.

You'll occasionally support in the delivery of events at times throughout the year, including some car-parking duties. Working within the wider portfolio team of staff and volunteers you'll deliver outstanding visitor service. You'll also support across the property/portfolio when required.

Who we're looking for

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Clumber Park, Estate Office, Gardens House, Worksop, S80 3BE

Documents

Welcome & Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 30th August 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.