Welcome & Service Team Member

Salary: £13.25 per hour

Contract/duration: Fixed term contract until 29 Aug 2026

Hours/working pattern: Seasonal, flexible, weekends. This is a zero hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. The role includes weekends and Bank Holidays but does not require evening or split shifts.

Typical shifts are 2 days at 5 hours per day.

What you'll be doing

Day to day, you'll deliver a great all round customer service experience at House Welcome. You'll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll be involved in compliance, keeping visitors safe and ensuring everyone has what they need for their visit to the House - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

Who we're looking for

• Customer focused with an understanding of the importance of great service
• A team player, but also able to work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Workplace perks such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria

Location

Knightshayes Court, Bolham, Tiverton, EX16 7RQ

Equal Opportunity Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. The National Trust is an equal opportunity employer. We welcome applications from all qualified candidates.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk.