Welcome & Service Team Member

Overview

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Details

Salary: £13.25 per hour

Contract/duration: Fixed term contract until 28-Aug-2026

Hours/working pattern: Seasonal, flexible, weekends. Zero hour contract: no guaranteed set number of hours per week. Schedules may change based on business needs; we'll try to give as much notice as possible. Role includes weekends and Bank Holidays but no evening or split shifts.

For this role, you'll need to complete our online assessment instead of CV or online application form, to understand your strengths and give you more info about the role.

What's it like to work here

Reporting to the Welcome Manager at Wey & Godalming Nav.

What you'll be doing

Day to day, you'll deliver a great all round customer service experience. You'll answer queries and listen to visitors' needs so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

Who we're looking for

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

Package

The National Trust has the motto "For everyone, for ever" at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

• Substantial pension scheme of up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Location

Wey & Godalming Nav, Navigation Office and Dapdune Wharf, Guildford, GU1 4RR

Requirements

Compliance. Eligibility to work in the UK.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.