Welcome & Service Team Member

Job Summary

As the public face of our properties, you'll provide a warm friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable memorable visit.

Contract/duration: Fixed term until 31 January 2027

Hours/working pattern: This role is based on annualised hours. The number of hours you work each month may vary but salary will be paid in equal instalments. We operate 363 days per year - your work will include weekends and bank holidays but does not require evening or split shifts. Shifts run from 9-4:30 or 5pm in the main season and are an hour shorter in the winter.

Reporting to our Welcome Manager, you'll be part of a small team of dedicated welcome staff.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form.

What you'll be doing

Alongside your core responsibilities, you'll play an important part in maintaining the welcoming and well presented environment we're known for. This includes light cleaning, keeping literature stocked, preparing mobility aids, ensuring accurate information, and supporting volunteers. You'll provide a warm, friendly, thoughtful visitor experience, listening to each visitor's needs and sharing the right information.

Who we're looking for

• Customer focused with an understanding of great service
• A team player who can also work independently
• Well organised and adaptable
• Willing to learn new skills
• Positive attitude

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (if salary criteria met)
• Work perks such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days, plus holiday purchase scheme subject to criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Location

Osterley Park, Jersey Road, Isleworth, TW7 4RB

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff or volunteer for the role. We will not accept applicants who are not suitable to work with children, young people or adults at risk.