Welcome & Service Team Member

As a Welcome and Service Team Member, you will be part of a team who are passionate about engaging with people and delivering excellent customer service by creating a great first and last impression. You will share the stories of our properties and help our visitors have the best experiences.

Salary: £13.25 per hour

Contract Duration: Permanent

Working Hours: 390 hours per year, paid in 12 equal instalments over the year.

Working Pattern: weekends and bank holidays on a rota basis.

What you'll be doing

• Welcome visitors, answer questions, and help them find the information they need for their visit.
• Provide an excellent service and ensure the welcome experience is perfect, setting visitors up for an amazing day.
• Deliver high standards of presentation at the property and maintain clear and consistent communication across all touchpoints.
• Support fundraising efforts by explaining National Trust membership benefits and contributing to fundraising goals.
• Collaborate with the visitor welcome team to link activities to the National Trust's cause and ongoing work.

Requirements

• Customer focused with an understanding of the importance of great service
• Team player, able also to work independently and on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Positive attitude
• Eligibility to work in the UK

Benefits

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work: discounts on gym memberships, shopping, cinema, etc.
• Holiday allowance up to 32 days, plus holiday purchase scheme (subject to meeting minimum criteria)

Location

Gibside, Rowlands Gill, Newcastle upon Tyne, NE16 6BG

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination.

Safeguarding Statement

The National Trust is committed to safe recruitment processes and will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions regarding your suitability for this role, please contact the people service centre.