Welcome & Service Team Member 13.25 per hour

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Contract/duration: Fixed term contract until30-Jun-2027

Hours/ working pattern: Seasonal, flexible, weekends. This is a zero-hour contract, meaning we can't guarantee a set number of hours each week.While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

This role will require a flexible working pattern over 7 days a week, including Bank Holidays. Hours vary according to need, but availability to work weekends, school holidays and Bank Holidays, which are our busiest times, is essential.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Do you love meeting people, sharing stories, and helping visitors have a memorable day? Join our friendly Welcome & Service team at Hindhead and Frensham Little Pond locatedin the Surrey Hills. Play a key role in connecting our visitors to our Autumn, Winter and Spring programming.

What you'll be doing

The core part of your job is to give vital and positive support to your colleagues, wherever you're needed, with a focus on greeting and helping visitors.

No two days will be the same. Working mainly outdoors, you can expect to meet many different people and gain experience in different visitor areas. You'll get involved in all kinds of tasks, including assisting visitors on arrival outdoors in the car park, serving visitors on tills, maintaining excellent standards of presentation across all visitor areas, as well as creating a warm, friendly first impression of the Surrey Hills through great conversations.

Most importantly, you'll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.

Who we're looking for

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Hindhead Common, London Road, Hindhead, GU26 6AB

Documents

Welcome & Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 16th August 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.