Welcome & Service Team Member 13.25 per hour

Welcome & Service Team Member

Contract/duration: Permanent

Salary: £13.25 per hour

Hours/working pattern: Based on annualised hours, 1005.75 hours per year. Salary paid in 12 equal instalments. Includes regular weekend and bank holiday working and travel between properties; flexibility to drive and adapt to business needs.

Interview date: 23rd July 2026

Summary

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and ensure everyone has an enjoyable and memorable visit.

What it's like to work here

Reporting to the Welcome Manager, you'll be part of a friendly high functioning team of colleagues in the North Warwickshire portfolio which includes Packwood, Baddesley Clinton and Charlecote Park. You'll join a team passionate about growing support and connecting people to nature, engaging visitors to create meaningful, inclusive experiences.

What you'll be doing

Day to day, you'll deliver excellent customer service, answering queries and listening to visitors' needs so you can share information. You'll play a key role in the visitor experience, from key property events to social media promotion. No two days are the same. You will be a key driver for Growing Support, recruiting new members and selling membership, welcoming, appreciating, and engaging visitors.

Who we're looking for

We'd love to hear from you if you're:

• Customer focused with an understanding of the importance of great service
• A team player who can also work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture where everyone feels they belong.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks and discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus a holiday purchase scheme (subject to meeting minimum criteria)

National Trust place

Baddesley Clinton, Rising Lane, Solihull, B93 0DQ

Requirements

Compliance: Eligibility to work in the UK

Equal Opportunities Statement

We celebrate diversity and are committed to creating a fair and equal society, free from discrimination.

Safeguarding Statement

The National Trust is committed to safe recruitment processes to attract and appoint the right staff/volunteer for the role. We will not accept applicants who are unsuitable to work with children, young people or adults at risk.