Welcome & Service Team Member 13.25 per hour

Salary: £13.25 per hour

Contract/duration: Permanent

Hours/working pattern: Part-time, 22.5 hours per week

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

What it's like to work here

Reporting to the Welcome Manager, you'll be part of the Welcome team working at the Knightshayes property.

What you'll be doing

Day to day, you'll deliver a great all round customer service experience. You'll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. No two days are the same.

As part of the Visitor Reception team you'll work both in the Visitor Reception to welcome visitors at the start of their day, and at House Welcome, welcoming visitors to the house. This role also includes the promotion of National Trust membership and supporting the overall welcome of visitors to Knightshayes.

Who we're looking for

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Location

Knightshayes Court, Bolham, Tiverton, EX16 7RQ

Requirements

Compliance. Eligibility to Work in the UK

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Closing Date

Closing Date: 5th July 2026