Welcome & Service Team Member 13.25 per hour

Fixed Term part time, 1170 hrs per year, until 6 September 2026. Location: Windermere, Lake District, England. Salary: £13.25 per hour. Working pattern: an average of 3 days per week, total 383 hours over the contract term, with a high amount of weekend and bank holiday work.

Summary

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. You'll work across multiple outdoor locations within the valleys of Langdale, Ullswater, Windermere and Coniston.

You'll need to complete our online assessment instead of using a CV or online application form.

What you'll be doing

• Provide a warm and friendly welcome to visitors.
• Give information about the property and answer visitor questions.
• Ensure visitors have an enjoyable and memorable visit.
• Communicate the National Trust's purpose and conservation goals through storytelling.
• Support the National Trust through car park income, fundraising and membership initiatives.

Who we're looking for

• Customer focused with an understanding of the importance of great service.
• A team player, but also able to work on your own initiative.
• Well organised and adaptable.
• Willing to learn new skills.
• Have a positive attitude.

The package

• Substantial pension scheme of up to 10 % basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Season ticket loan.
• EV car lease scheme (for roles that meet the salary criteria).
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Location

Windermere & Troutbeck, St Catherines, Windermere, LA23 1NH

Requirements

Compliance - Eligibility to work in the UK.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions, please contact the People Service Centre.

Closing Date: 3rd May 2026