Welcome & Service Team Member 13.25 per hour

Overview

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £13.25 per hour

Contract/duration: Fixed term contract until 02-Nov-2026

Hours/working pattern: Seasonal, flexible, weekends. This is a zero hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form.

Work Environment

Reporting to the Welcome Manager, you'll be part of a team working at Dunster Castle.

Key Responsibilities

Day to day, you'll deliver a great all round customer service experience. You'll be on hand answering queries and listening to what our visitors need so you can share the right information.

Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

What we're looking for

• Customer focused with an understanding of the importance of great service
• A team player, but can also work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude

Package & Benefits

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Location

Dunster Castle, Dunster, Minehead, TA24 6SL

Eligibility

Compliance: Eligibility to Work in the UK.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.