Web Experience Manager (Technical SEO)

ROLE OVERVIEW

Croud is a global, full-service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the evolving marketing landscape. Croud was recently named a Sunday Times Best Place to Work for the second consecutive year, and was awarded Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly changing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, clients, and communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energized by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

We're looking for a driven individual to join our SEO team, supporting our North American client base. In this role, you'll work closely with both clients and our US SEO account team to resolve technical issues and identify growth opportunities. You'll be part of the Global Web Experience Team, helping shape our technical SEO proposition in the US and supporting our New York office.

You should be comfortable working with front-end technologies (HTML, CSS, JavaScript) and translating technical requirements for developers. Strong project and client management skills are essential, as is the ability to collaborate effectively with internal teams and stakeholders.

Three words to describe our team:

• Intuitive - seamlessly embedded in both internal and client teams
• Innovative - always learning, always evolving
• Inspirational - sharing a passion for the web and its potential

RESPONSIBILITIES

• Audit and review websites to identify obstacles, opportunities, and technical challenges - provide consultation on how to improve clients' websites and usability
• Develop and deliver technical roadmaps, scoping tasks, and estimating required hours for effective support
• Create clear, developer-friendly requirement documentation to ensure accurate implementation
• Promote and enforce best practices from Croud, W3C, and major search engines, ensuring client websites meet compliance and performance standards.
• Manage assigned projects through the Croudie Network, including writing detailed briefs and quality-checking returned work
• Proactively stay up to date on emerging technologies and market trends to inform internal strategy, support internal growth, and improve operational efficiency.
• Liaise directly with client stakeholders to ensure that the technical strategy and requirements are clear and can be implemented to a high standard
• Provide timely support for ad-hoc technical queries from clients
• Contribute to the enhancement of internal training materials and documentation, including Croud Academy resources.

PERSON SPECIFICATION

• Degree level education or equivalent / relevant work experience
• Demonstrable experience (ideally 2-3+ years) within a technical SEO role or SEO role with technical SEO involvement
• Agency experience desirable but not essential
• Experience supporting multiple clients and leading on their technical SEO projects
• Experience with data analytical tools such as Google Analytics, Google Search Console, SEMrush, etc.
• Experience using tools for Core Web Vitals and page speed, such as PageSpeed Insights, Chrome DevTools, Lighthouse, and WebPageTest
• Strong interest in / passion for digital marketing and / or SEO
• Strong interest in front-end development and coding / markup
• Strong Microsoft Office and / or G Suite (Google) skills, including Excel / Sheets, Word / Docs, and PowerPoint / Slides
• Proficiency in data entry, working with and managing numbers / data
• Proven track record of working to and meeting deadlines
• Proven time management skills and ability to manage tasks simultaneously
• Impeccable attention to detail
• A mathematical and analytical mind
• Ability to work with remote team members autonomously with minimal supervision
• Ability to manipulate large amounts of data
• Highly organized and capable of multitasking
• Strong communication, organization, and presentation skills
• Experience working in teams to meet common goals
• Customer service experience

COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our London office, with the remaining days from home if you wish.

Croud offers a clear path to progression for all staff. We are committed to providing development opportunities alongside regular performance reviews. The opportunities are endless!

On completing the three-month probation, every employee is eligible for benefits listed on our careers site, including:

• Sabbatical: Paid sabbatical at 7 years, with an option to take it unpaid at 5 years
• 25 days holiday per year
• Discretionary annual performance-based incentive
• Sale commission
• Recruitment referrals bonus
• Health & Wellbeing contribution
• Ride to Work scheme
• Railcard
• Season Ticket loan
• Home office chair and screen
• Free fruit, breakfast cereals, snacks, and beverages in the office
• Enhanced family leave policies and extended parental leave
• Life insurance and income protection
• Medical Cash Plan
• Pension
• Access to curated learning platforms and Croud Campus
• IPA Membership
• Peer recognition scheme 'bonusly'
• Team socials and off-sites
• Year-round holiday parties
• Flexible working options
• Opportunity to make a difference

Standard hours are from 9:00 am to 5:30 pm, with flexibility if agreed in advance. Occasionally, work outside these hours may be required.

Croud is an equal opportunity employer and does not discriminate based on gender, marital status, race, religion, age, disability, or sexual orientation. Candidates are assessed based on merit, qualifications, and ability to perform the role.

OUR VALUES

At Croud, our vision revolves around unlocking potential by creating an inclusive and progressive culture, empowering individuals to deliver their best work. We aim to build better brand outcomes and unlock potential for our people, clients, and communities.

We uphold five core values that foster a thriving culture. Our commitment to each other is fundamental to our success. The candidate should demonstrate:

• In it together - collaboration and shared outcomes
• Eye on the future - futurism, creativity, and passion
• Generous in spirit - people, development, and inclusion
• Do what you say - integrity and accountability
• Make a difference - purpose and impact