Wealth Planning Client Support Executive Maternity Cover FTC (14 months)
Posted 1 day 3 hours ago by ENGINEERINGUK
Permanent
Full Time
Sales & Marketing Jobs
London, United Kingdom
Job Description
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Wealth Planning Client Support Executive Maternity Cover FTC (14 months) View more categories View less categories Sector Banking and Financial Services ,Diversity and Equality Role Executive Contract Type Permanent Hours Full Time
Job Description
Wealth Planning Client Support Executive
Who we're looking for
An experienced Wealth Planning Client Support Executive to provide initiative-taking and efficient administration support to our Wealth Planners and Paraplanners. The Wealth Planning Client Support role is key in providing full administrative support directly to new and existing clients, aligned to Wealth Planners and Para-Planners, ensuring that all new business documentation is accurate and processed in line with agreed service standards, as well as customer service excellence for new and existing clients.
At Cazenove Capital we look after private individuals, families and charities. We are the wealth management business of the FTSE-listed global investment manager Schroders. We help our clients around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
About Schroders, our parent company
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.
The base
We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre and we have everything we need to work flexibly.
The team
We are one of the largest UK-based wealth management firm, headquartered in London but with offices around the country. We help private clients, families, charities and some institutions meet their long term goals by offering our expertise in investment, wealth planning, lending and family office services. We draw on the resources of the Schroders group, as well as having our own in house investment team.
We're open to flexible working, so we can all balance our personal and professional commitments.
What you'll do
Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic.
About Us
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.
Company As an investment manager we make decisions every day on behalf of savers and investors around the world. They depend on our broad investment expertise, across private and public markets to manage: £731.6 billion (€871.3 billion/$990.9 billion) of wealth and investments. We help them achieve their long-term financial goals - and make a positive impact in the world.
Over the years, we've perfected investing in our people We've built a stellar reputation for our work and unique culture. Our secret? We've picked the best people for the job, and given them the opportunities and tools to thrive.
So it's no surprise that 96% of us say that we're proud to work at Schroders. And why we repeatedly have made it into LinkedIn's top 25 places to work.
You don't just get a job here - you can fulfil your career ambitions
Once you're part of our team, our global learning and mentoring platforms help you hone your expertise and keep developing. We're big on mobility - so many people find their next job at Schroders, too, moving up and across the business to build a fulfilling career.
Inclusion is more than a buzz word It's part of everything we do. We've built a culture where people can bring their whole selves to work, and we welcome unique perspectives. We also set trackable goals to improve representation across the board wherever we fall short.
We've made inclusion a conscious choice at every step Our vision is for our people to reflect the diversity of the communities we live and work in. And for everyone to feel they truly belong at Schroders.
Our industry-leading flexible working charter is central to inclusion, opening up opportunities for everyone. We shape our recruitment and retention processes to help spot and reduce the impact of biases, and create a level playing field for underrepresented groups, for example through mentoring schemes. And we constantly review our policies and benefits to make sure they are fair and supportive of our diverse teams.
We take a local-led approach to improving inclusivity Everyone's at a different stage of their inclusion journey - with cultural and local practices to consider. So we listen to our employees through pulse surveys and collect diversity data so we can identify areas for improvement, and maximise impact through local initiatives.
Our partnerships - such as with RecruitMilitary in the US, the Technology in Finance Immersion Programme in Singapore, and the Investment 20/20 in the UK . click apply for full job details
Wealth Planning Client Support Executive Maternity Cover FTC (14 months) View more categories View less categories Sector Banking and Financial Services ,Diversity and Equality Role Executive Contract Type Permanent Hours Full Time
Job Description
Wealth Planning Client Support Executive
Who we're looking for
An experienced Wealth Planning Client Support Executive to provide initiative-taking and efficient administration support to our Wealth Planners and Paraplanners. The Wealth Planning Client Support role is key in providing full administrative support directly to new and existing clients, aligned to Wealth Planners and Para-Planners, ensuring that all new business documentation is accurate and processed in line with agreed service standards, as well as customer service excellence for new and existing clients.
- You have worked within a Wealth Planning organisation and have at least 2 years' experience with a good understating of Pensions, Investment Bonds (Onshore & Offshore), VCT's & EIS Tax Efficient Products as well as Protection Plans for life cover
- Deal with all client enquiries in a professional, friendly, and timely manner, always delivering first class customer service
- Good diligence in case management adding notes that provide an update and timeline and a good audit trail through to case completion.
At Cazenove Capital we look after private individuals, families and charities. We are the wealth management business of the FTSE-listed global investment manager Schroders. We help our clients around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
About Schroders, our parent company
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.
The base
We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre and we have everything we need to work flexibly.
The team
We are one of the largest UK-based wealth management firm, headquartered in London but with offices around the country. We help private clients, families, charities and some institutions meet their long term goals by offering our expertise in investment, wealth planning, lending and family office services. We draw on the resources of the Schroders group, as well as having our own in house investment team.
We're open to flexible working, so we can all balance our personal and professional commitments.
What you'll do
- Pre-populate and prepare forms for Client Recommendation Letters and Reports;
Obtain Quotes & illustrations for research and review - Process New Business applications with providers via their portals, post, or emails from submission to completion in adherence to the service standards and operational Wealth Planning procedures and workflow management
- Process and understand all the key servicing elements in support of our client's needs and objectives. Surrenders, Withdrawals & Income payments as an example.
Submit letters of authority to product providers, following up in a timely manner and ensuring information requested has been received - Consult frequently with product providers for case management updates (AJ Bell, James Hay, Curtis Banks, Clerical Medical International, Utmost Wealth, Aviva, Royal London, Scottish Widows and Standard Life (Onshore and Offshore)
- Support Team Projects and Data Management Reporting where required
- Appropriately checking and chasing outstanding fees and commissions
- Providing any other administrative support as required. Completing all administration duties including but not limited to; opening post, scanning/uploading documentation, capturing/updating client information, regularly updating the back-office system and following in-house processes
- To fully understand the role and the expectations of the role from both a Schroders and a regulatory perspective
- Conduct all client administration in line with the compliance guidance as well as central policies and updates and department standard operating procedures
- Keep Wealth Planners up to date with relevant information relating to client issues
- Attend regular team meetings and effectively communicates with Team Heads making them aware of any problems or concerns in relation to performing own duties.
- A-C grade GCSE, or equivalent, in Mathematics and English
- Higher Education qualification preferred
- Be considering or already studying towards industry qualifications as you grow and develop in your role in support of your training and development in becoming a fully competent member of the Wealth Planning Support Team and
- Good IT skills, especially with the Microsoft Office suite.
- Maintains high professional standards of conduct and practice
- Good administration skills, with elevated level of accuracy and attention to detail
- Ability and willingness to learn processes and procedures and to then train other team members
- Good written and oral communication skills at all levels, both internally and externally
- Excellent telephone skills and experience in client liaison
- Able to work under pressure, prioritise workload and work to deadlines
- Able to work autonomously/pro-actively
- Initiative-taking and enthusiastic
- Good at working in a team, and with other teams in the business
- Someone with a real diligence who can take ownership of their tasks and workload
- Flexible, curious, and willing to learn.
Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic.
About Us
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.
Company As an investment manager we make decisions every day on behalf of savers and investors around the world. They depend on our broad investment expertise, across private and public markets to manage: £731.6 billion (€871.3 billion/$990.9 billion) of wealth and investments. We help them achieve their long-term financial goals - and make a positive impact in the world.
Over the years, we've perfected investing in our people We've built a stellar reputation for our work and unique culture. Our secret? We've picked the best people for the job, and given them the opportunities and tools to thrive.
So it's no surprise that 96% of us say that we're proud to work at Schroders. And why we repeatedly have made it into LinkedIn's top 25 places to work.
You don't just get a job here - you can fulfil your career ambitions
Once you're part of our team, our global learning and mentoring platforms help you hone your expertise and keep developing. We're big on mobility - so many people find their next job at Schroders, too, moving up and across the business to build a fulfilling career.
Inclusion is more than a buzz word It's part of everything we do. We've built a culture where people can bring their whole selves to work, and we welcome unique perspectives. We also set trackable goals to improve representation across the board wherever we fall short.
We've made inclusion a conscious choice at every step Our vision is for our people to reflect the diversity of the communities we live and work in. And for everyone to feel they truly belong at Schroders.
Our industry-leading flexible working charter is central to inclusion, opening up opportunities for everyone. We shape our recruitment and retention processes to help spot and reduce the impact of biases, and create a level playing field for underrepresented groups, for example through mentoring schemes. And we constantly review our policies and benefits to make sure they are fair and supportive of our diverse teams.
We take a local-led approach to improving inclusivity Everyone's at a different stage of their inclusion journey - with cultural and local practices to consider. So we listen to our employees through pulse surveys and collect diversity data so we can identify areas for improvement, and maximise impact through local initiatives.
Our partnerships - such as with RecruitMilitary in the US, the Technology in Finance Immersion Programme in Singapore, and the Investment 20/20 in the UK . click apply for full job details