Waterstons - Digital and Technology Solutions Professional Integrated Degree Apprenticeship

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Waterstons - Digital and Technology Solutions Professional Integrated Degree Apprenticeship

Waterstons - Digital and Technology Solutions Professional Integrated Degree Apprenticeship , Apply From: 11/07/2025 Learning Provider Delivered by NCG Employer WATERSTONS LIMITED Vacancy Description

• Provide outstanding customer service via phone and our ticketing system
• Triage incoming tickets and prioritise effectively
• Resolve incidents and service requests
• Learn and practise key IT processes including incident management, change control, and major incident response
• Work alongside experienced engineers and specialists to support our customers

Key Details Vacancy Title Waterstons - Digital and Technology Solutions Professional Integrated Degree Apprenticeship Employer Description Waterstons is an IT and business consultancy founded in 1994 and headquartered in Durham, UK, with additional offices in London, Glasgow, and Sydney. The company specialises in a wide range of services including business and technology consulting, managed IT services, cyber security, software development, data and analytics, and project management. Known for its people-first culture, Waterstons offers flexible working, unlimited holidays, and a strong focus on learning and development. The firm is a trusted partner across sectors such as education, manufacturing, housing, and healthcare, and is one of only a handful of UK consultancies to hold both CREST accreditation and Certified Cyber Consultancy status from the National Cyber Security Centre. With a growing global team and ambitions to double its turnover by 2025, Waterston's continues to expand while maintaining a strong commitment to client success, innovation, and inclusivity. Vacancy Location Liddon Court Aykley Heads DH1 5TS Wage Frequency Custom Number of Vacancies 3 Vacancy Reference Number Key Dates Apply From 11/07/2025 Closing Date For Applications 2025-07-:59:59 Interview Begin From Possible Start Date 2025-09-:00:00 Training Training to be Provided

• 4 days per week at Watersons
• 1 day per week at Newcastle College

Learning Provider NCG Skills Required

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsTeam workingCreative

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