Water Senior Operator/Operative (Network, Network Maintenance & Repair) - Cork City

Water Network Maintenance & Repair Senior Operative Position responsible for supporting delivery of planned and reactive maintenance and repair activities across the water and wastewater network infrastructure in a safe manner. The role provides day to day leadership and direction on the ground to ensure consistent delivery of water services.

Out of hours working will be required. Appropriate overtime and standby rates will apply.

• Supervise the planned and reactive maintenance and repair activities across the water and wastewater network infrastructure in a safe and hygienic manner, including repairs of bursts and leaks, water mains and services, associated fittings replacements, water meters and customer boundary boxes, cleaning of service reservoirs, replacing valves and hydrants, and undertaking tests following repairs to pipes and pumps to deliver consistent customer service. Other network activities will include assisting with sewer surveys as required; identifying location of heavy infiltration or storm water from road gullies; performing investigations and identifying interventions required on the network, clearing blockages and responding to alarms as required.
• Ensure prompt response to alarms, provision of emergency cover and resolution of issues and incidents on water network infrastructure assets.
• Ensure regular checking of the chemical dosing measures at pumping stations and other odour control activities and support Water & Wastewater Compliance and Sampling teams in operational sampling activity including new mains, burst repairs and failures and report on results of the analysis as required.
• Direct the maintenance and repair of non domestic water meters, including undertaking site investigations and removing and replacing meters, liaising with the Metering Services team as appropriate.
• Supervise the teams to inform the customer about issues and resolutions, investigate and follow up on escalated customer complaints/local representative to support delivery of a consistent customer service and manage the risk associated with public health and compliance.
• Support Customer teams including Key Account Managers and Customer Service with any customer issues/queries or where works impact customer service delivery in the area.
• Oversee teams to promptly record and accurately report relevant information in relation to the operation of the water network using the technology systems provided including logging investigations and raising requests for follow on work orders and updating H&S records and inventory management where required.
• Monitor all works undertaken, manage the requisitions for materials in your teams and ensure details are accurately recorded on or off system as required, ensuring all incidents are recorded in detail with the circumstances of the same.
• Ensure adherence and compliance with all health and safety procedures and perform risk assessments (Safe System of Work Plan), use of PPE, and required duties under the Construction Regulations.
• Ensure operations of Uisce Éireann vehicles and machinery in a responsible manner in line with all relevant Uisce Éireann vehicle, health, safety and security policies, ensuring stock levels in vehicles are sufficient to perform work where required.
• Ensure adherence of teams to allocated task schedule, standard operating procedures and close out of work orders on completion of task, supporting roll out and development of standard operating procedures when required.
• Work with third parties/contractors to support undertaking activity on the network.
• Issue permits to work to all relevant contractors and ensure they follow health and safety procedures.
• Engage with internal and external stakeholders as required. For example, Landowners, relevant Uisce Éireann personnel, third parties/contractors.
• Ensure tracking and monitoring of team activities, update timesheets, sign off on time and attendance and performance evaluation and support line manager with generation of any ad hoc reporting and/or performance management as required.
• Drive efficiency of all works carried out by teams under leadership, regularly inspect works and track training required to be delivered to teams.
• Provide cover and support to other water operations teams as required, which may involve taking additional duties to cover annual leave or sickness.
• Carry out any other duties deemed necessary and/or required which line manager may reasonably request.

Water Network Senior Operator Position responsible for supporting the operation of the water/wastewater network infrastructure in a safe manner. The role provides day to day leadership and direction on the ground to ensure consistent delivery of water services.

Out of hours working will be required. Appropriate overtime and standby rates will apply.

• Supervise the operation of the water/wastewater network in area of responsibility to deliver consistent customer service and oversee teams to carry out routine maintenance activities on network assets. Network activities include assisting with sewer surveys as required; identifying location of heavy infiltration or storm water from road gullies; performing investigations and identifying interventions required on the network; clearing blockages and responding to alarms as required.
• Ensure regular checking of chemical dosing measures at pumping stations and other odour control activities and support Wastewater Compliance and Sampling teams in operational sampling activity including new mains, burst repairs and failures and report on results of the analysis as required.
• Supervise teams to inform the customer about issues and resolutions, investigate and follow up on escalated customer complaints/local representative to support delivery of a consistent customer service and manage risk associated with public health and compliance.
• Support Customer teams including Key Account Managers and Customer Service with any customer issues/queries or where works impact customer service delivery in the area.
• Oversee teams to promptly record and accurately report relevant information in relation to operation of the wastewater network using technology systems provided including logging investigations and raising requests for follow on work orders and updating H&S records and inventory management where required.
• Monitor all works undertaken, manage requisitions for materials in teams and ensure details are accurately recorded on or off system as required, ensuring all incidents are recorded in detail with the circumstances of same.
• Ensure adherence and compliance with all health and safety procedures and perform risk assessments (Safe System of Work Plan), use of PPE, and required duties under the Construction Regulations.
• Ensure operations of Irish Water vehicles and machinery in a responsible manner in line with all relevant Irish Water vehicle, health, safety and security policies, ensuring stock levels in vehicles are sufficient to perform work where required.
• Ensure adherence of teams to allocated task schedule, standard operating procedures and close out of work orders on completion of task, supporting roll out and development of standard operating procedures when required.
• Work with third parties/contractors to support undertaking activity on the network.
• Issue permits to work to all relevant contractors and ensure they follow health and safety procedures.
• Engage with internal and external stakeholders as required. For example, Landowners, relevant Irish Water personnel, third parties/contractors.
• Ensure tracking and monitoring of team activities, update timesheets, sign off on time and attendance and performance evaluation and support line manager with generation of any ad hoc reporting and/or performance management as required.
• Drive efficiency of all works carried out by teams under leadership, regularly inspect works and track training required to be delivered to teams.
• Provide cover and support to other water operations teams as required, which may involve taking additional duties to cover annual leave or sickness.
• Carry out any other duties deemed necessary and/or required which line manager may reasonably request.

Knowledge, Skills and Experience - Senior Operative

• Secondary level education or equivalent work experience.
• Minimum two years relevant experience working in a similar role.
• Previous experience of supervising or managing teams working in a health and safety culture; advantage if in a water or wastewater network environment.
• Experience/understanding of working within a strong health & safety culture.
• Knowledge of the water/wastewater network, infrastructure and operations is an advantage.
• Sound knowledge and experience of all skills required for maintenance and repair of the network.
• Sound knowledge and experience of all skills required for wastewater network infrastructure and operations.
• Full clean class B driving licence is minimum requirement; additional driving licence categories an advantage.
• Experience of using IT systems.
• Strong problem solving skills.
• Strong customer service skills with demonstrable experience of dealing with customers.
• Ability to work in environments that can be uncomfortable or hazardous such as hazardous chemicals, sewage, confined spaces, lone working, remote working, deep water, animals, vermin, noise, hand and arm vibration. Requires successful completion of occupational health assessment confirming suitability.
• Literacy skills.
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