Warehouse Team Leader

An exciting new role is available for a Warehouse Team Leader with this well established Freight Forwarder based within their Contract Logistics Division.

Primary Purpose

Responsible for the day to day running of B2B and B2C fulfilment operation, managing the cross dock of cross border shipments including ETSF control. Ensures safe, compliant, timely processing of goods while leading a small team and driving high performance, lead a small team and assist in growing the department. This is a hands on operational role.

Key Responsibilities for the Warehouse Team Leader B2B and B2C & Warehouse Operations

• Oversee picking, packing, labelling, and daily dispatch.
• Allocate work based on volumes and SLAs.
• Support inbound receiving, put away, replenishment, and returns.
• Maintain workflow efficiency and escalate risks.

Cross Border Road Freight

• Monitor UK-EU-UK freight activities in conjunction with Cross border team
• Ensure maximum trailer space utilisation by overseeing load planning, pallet configuration, and consolidation to reduce empty space and optimise each vehicle's capacity
• Ensure effective loading and offloading of various 3rd party suppliers in line with business requirements is met

ETSF Operations

• Ensure restricted access, security, and full audit readiness.
• Manage ETSF operations in line with HMRC regulations

Quality, Safety & Compliance

• Enforce QHSE standards, safe systems of work, and PPE rules.
• Conduct spot checks on accuracy, packaging, and SOP compliance.
• Report incidents/near misses and support corrective actions.
• Maintain 5S and site housekeeping.

Reporting

• Provide daily updates and track KPIs (accuracy, dispatch, dwell time, exceptions).

People Leadership

• Lead, coach, and develop a small team.
• Conduct briefings, manage rotas, and deliver on the job training.
• Promote a culture of safety, compliance, and accountability.

Skills & Experience

• 3-5 years Experience in warehouse, fulfilment, and cross border freight operations.
• Strong Warehouse Management System skills and good IT literacy (Excel, email).
• Leadership experience in a fast paced environment.
• Ability to handle multiple tasks simultaneously
• MHE licences; (Counter Balance & Reach forklift)
• Understanding of QHSE principles (manual handling, PPE, LOLER/PUWER).

KPIs

• Order accuracy & on time dispatch for both warehouse and cross border shipments
• Customer KPI's for WH activities met
• Productivity & team performance.
• H&S compliance, incidents, and corrective action closure.

Working Hours & Salary

• Monday to Friday 9-5.30
• £35k DOE & NEG