VodafoneThree - Compliance Operations Specialist

Location: Newbury + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week - Monday to Friday

Security Clearance: This position requires the ability to obtain and hold clearance to SC level.

Hybrid working approach: Work in the office and at home; you will be expected to attend the office 2-3 days per week, for at least eight days per month.

What you'll do

• Provide day-to-day operational support for live compliance and data platforms to keep vital systems running reliably.
• Act as the first point of contact for users-logging, triaging, and managing incidents, issues, and service requests.
• Carry out initial fault diagnosis, resolve straightforward issues, and escalate more complex problems with clear insights.
• Monitor system health, alerts, and dashboards to spot risks early and support proactive solutions.
• Support incident and problem management, helping restore services quickly and contributing to root cause analysis.
• Assist with system changes, maintenance, and failover activities to keep platforms resilient.
• Collaborate closely with engineers, stakeholders, and suppliers to coordinate support and maintain service quality.
• Contribute to improving operational processes, documentation, and runbooks to enhance efficiency.
• Build technical knowledge through hands on experience, mentoring, and continuous learning.
• Operate with a strong focus on security, compliance, and professionalism when handling sensitive systems and information.

Who you are

• You have a foundational understanding-or strong interest-in areas such as cloud platforms, networks, data systems, or Linux/UNIX environments.
• You bring experience (or transferable skills) in supporting live systems, including incident handling, troubleshooting, and escalation.
• You're comfortable working with complex systems and enjoy understanding how different technologies connect end to end.
• You're a clear and confident communicator who can collaborate effectively across technical teams and stakeholders.
• You're curious and proactive, with a willingness to learn and grow your technical expertise over time.
• You're calm under pressure, able to think logically and act methodically during incidents or service interruptions.
• You have an interest in telecommunications, large scale IT, or regulated environments.
• You understand the importance of security, compliance, and handling sensitive information with integrity.
• You're a team player who values collaboration and contributes positively to a supportive, inclusive environment.
• You are eligible for UK Security Clearance (SC) and ready to work in a role that requires high levels of trust and accountability.

What we offer

We offer competitive pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work, and a range of benefits such as discounts, vouchers, a pension plan, and learning tools. Parental leave policies are also top notch.

Regulatory Note: We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards.

We are a Disability Confident Employer and actively encourage individuals with disabilities to apply. Through the 'Offer an Interview' scheme, we aim to provide interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate, you may indicate this on your application.