VodafoneThree - Compliance Advice Manager

Location & Working Hours

Newbury or London (Hybrid). Full time, 37.5 hours per week - Monday to Friday. We ask team members to be in the office 2 3 days a week, for at least 8 days per month.

What you'll do

Within Vodafone's Financial Services Compliance Advice team, you will deliver risk based compliance advice that empowers first line teams, strengthens policy and control frameworks, and ensures regulatory obligations are embedded across products, journeys, and operations. You will also drive constructive regulatory engagement and champion Consumer Duty principles across strategic initiatives.

Key Responsibilities

• Provide clear, risk based and commercially aware compliance advice to support informed decisions across our financial services activities.
• Translate FCA requirements into practical, actionable guidance that drives good customer outcomes and supports product, commercial and operational delivery.
• Act as a trusted second line advisor, influencing stakeholders and providing constructive challenge across business initiatives and change programmes.
• Collaborate across Vodafone and Three to ensure aligned, coherent compliance advice that reflects shared and entity specific risks.
• Strengthen first line ownership of compliance and conduct risks by supporting risk identification, escalation and the design of proportionate controls.
• Provide oversight and challenge on incidents and breaches, contributing to impact assessments, root cause analysis, and effective remediation.
• Shape and maintain clear, proportionate compliance policies and standards, and support horizon scanning, regulatory engagement and high quality reporting.

Who you are

• Brings significant second line advisory experience within a UK regulated firm, with deep technical knowledge of the FCA Handbook - especially CONC - alongside ICOBS, PRIN (incl. Consumer Duty) and SYSC.
• Able to interpret complex regulatory requirements and translate them into clear, commercially balanced guidance for product, commercial, digital, marketing and operational teams.
• Demonstrates a strong track record in regulatory change delivery, from horizon scanning and impact assessment to embedding new FCA requirements across processes, controls and MI.
• Experienced in embedding Consumer Duty across governance, product lifecycle and customer journeys, advising on fair value, customer understanding and customer support.
• Skilled in risk identification, proportionate control design and operating within a three lines of defence framework, with experience challenging incidents, breaches and remediation activity.
• A confident communicator and constructive challenger, able to influence senior stakeholders, articulate risk trade offs and produce high quality papers, guidance and compliance reporting.
• Brings a growth mindset, continuously improving processes, templates and advisory approaches, and keeping regulatory knowledge current through ongoing development.
• Thrives in fast paced, transformational environments, collaborating openly across teams, aligning advice, sharing insights and applying data led thinking to identify trends and emerging risks.

Benefits

• Excellent basic salary plus bonus and Vodafone benefits.
• Up to 28 days off plus bank holidays, and paid time for charity work.
• Disability conscience and inclusive benefits including discounts, vouchers, a pension plan and more.
• Learning tools, parental leave policies and other supportive programmes.

EEO & Disability

We believe that everyone has valuable contributions to make. We are a Disability Confident Employer and actively encourage people with disabilities to apply. Through the 'Offer an Interview' scheme we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies.

Eligibility Checks

We are regulated by the Financial Conduct Authority. All offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards. If you require reasonable adjustments or an accessibility request as part of the recruitment journey, please refer to the accessibility guidance on our Careers website.