UX Researcher: AI-Powered Experience Designer

Genesys is seeking a UX Researcher to lead end-to-end research, partnering with Product, Design, Engineering and Analytics to inform agile product decisions. You will conduct interviews, usability studies and concept tests, translating insights into practical recommendations that impact customer experiences across channels.

Join a global UX team focused on delivering evidence-based outcomes in a fast-paced SaaS environment, with hybrid work options and opportunities for career development in a