UX Designer- Mid Level- JPM Personal Investing

Behind every investment is a person with ambitions,motivationsand values. While we know that every client is unique, they come to J.P. Morgan Personal Investing for the same reason: our straightforward and transparent approach to investing, and the trust that 150 years of J.P. Morgan heritage brings.

J.P. Morgan Personal Investing offers award-winning investments,productsand digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give consumers the confidence and clarity to make informed investment decisions and achieve their financial goals.

As a UX designer at J.P. Morgan Personal Investing, you will design end-to-end experiences spanning managed andself-managedinvestment products and wealth services. This will cover the full product, including onboarding, payments, affordability, risk, trading, UI, IA and more. You will translate complex investment and policy requirements into intuitive, accessible anddata richinterfaces. You will do this by partnering with Product, Engineering, Research, Data/Analytics, Risk/Compliance and by applying our defining principles to deliver measurable, compliant outcomes.

Our UX design team is at the heart of this venture, focused on getting smart ideas into the hands of our clients.We'relooking for people who have a curious mindset, thrive in collaborative teams and are passionate about client experience. By their nature, our people are problemdefining, solutionoriented, commercially savvy and have a head for fintech. We work incross disciplinaryteams to focus on specific products,projectsand client journeys - andyou'llhave the opportunity to move between them.

Job responsibilities

As a key member of the J.P. Morgan Personal Investing product design team, your work and voicewill have a far-reaching impact. You will:

• Lead end-to-end, multiplatform design projects from brief through launch, partnering with UX leadership for guidance.
• Translate problem statements into actionable design outcomes using marketing insights and client research.
• Apply and evolve our design system by defining patterns,tokensand components to ensure consistency and scalability.
• Plan and run user research and usability studies; build interactive prototypes to iterate andvalidatedesign solutions.
• Facilitate critiques and playback sessions, explainingtrade-offsacross usability, regulatory policy, engineeringconstraintsand scope.
• Champion accessibility by meeting WCAG standards and annotating workflows to support assistive technologies.
• Collaborate with researchers, designers, technologists and business partners to craft clientfocused products and services.
• Align design decisions to product goals bydemonstratinga clear understanding of business drivers and success metrics.
• Deliver highquality artefacts - user journeys, UX flows,prototypesand detailed UI designs - and support peers to achieve the same level.
• Partner with crossfunctional stakeholders to uncover opportunities that improve experiences and create client value.
• Promote and implement bestpractice methods and tools to drive design efficiency and effectiveness.
• Advocate for the client and help foster a shared, clientcentric mindset across the organisation.

Required qualifications, capabilities and skills

• Strong portfolio demonstrating UX processes, such as process flows, sitemaps, wireframes, prototypes, user research, usabilitytestingand other deliverables.
• Prior experience in managing a multiplatform product and a track record of solving complex design problems at scale.
• The team uses Figma - expert knowledgeandinterest in the latest updates is expected.
• A collaborative and openminded outlook, and a high degree of comfort working in a fast-pacedenvironment.
• Creative and analytical skills tofacilitateworkshops and communicate insights that inspire design opportunities.
• Excellent interpersonal, writtenand verbal communication skills.
• Experience mentoring and encouraging an inclusive, empowering environment for other designers to do innovative and impactful work.

Preferred qualifications, capabilities and skills

• Experience designing accessible and inclusive interfaces.
• Finance/regulated industry exposure; analytics/experimentation experience; motion/microinteraction skills.
• Understanding of applying WCAG 2.2 criteria in design, specifically testing comps,wireframesand prototypes for accessibility standards.