User/System Supporter
Posted 4 days 6 hours ago by Seargin
As a dynamic multinational tech company operating in 50 countries, we drive innovation, create projects that shape the future, and greatly enhance quality of life. You will find our solutions in the space industry, supporting scientists in the development of cancer drugs, and implementing innovative technological solutions for industrial clients worldwide. These are just some of the areas in which we operate!
Currently, for the new Seargin project, we are looking for a User/System Supporter:
Role: User/System Supporter
FTE: full-time
Contract: B2B
Sector: pharma
Location: remote FROM SPAIN
Contract Duration: long-term
Languages: Excellent English
Recruitment Process: 2 stages
About the position:
The System Support specialist for the our External Video Platform will provide technical and operational support for our video hosting tools, with a focus on the External Video Platform (Aurora). The ideal candidate will be experienced in using video hosting solutions such as Vimeo, YouTube, or similar platforms.
Tasks:
- Provide day-to-day technical support and troubleshooting for External Video Platform users, addressing issues related to video uploads, playback, and access.
- Manage and maintain video hosting solutions, including migration of videos from other platforms like Vimeo, YouTube, or equivalent services.
- Collaborate with cross-functional teams to resolve technical issues, escalate complex incidents, and ensure timely resolution.
- Develop and update user documentation, best practices, and how-to guides for video platform usage.
- Monitor system performance, report incidents, and recommend improvements for platform stability and user experience.
- Assist with onboarding, training, and support for new users and stakeholders on video platform functionalities.
- Stay current with new features and changes in video hosting technologies to enhance support capabilities.
Requirements:
- Excellent communication and documentation skills for user support and training.
- Ability to work collaboratively with technical and non-technical teams.
- Bachelor's degree in IT, Computer Science, or related field preferred.
- Experience with video hosting support and enterprise video solutions.
- Experience creating training materials and support documentation for end users.