User Researcher

Contract User Researcher

Location: Remote (UK) with occasional travel to Leeds or Manchester
Contract: Initial 6 months (likely extension)
IR35: Inside IR35
Day Rate: Competitive/Negotiable

We are supporting a leading consultancy in the search for an experienced User Researcher to join a high-profile public sector digital transformation programme.

This is an exciting opportunity to work within a multidisciplinary Agile team, ensuring that user needs remain at the heart of service design and product development. You'll help shape digital services through evidence-based research, working closely with Product Managers, Service Designers, Content Designers, Interaction Designers and Delivery Managers.

The Role

As a User Researcher, you will:

• Plan, design and deliver user research across Discovery, Alpha, Beta and Live phases.

• Select and apply appropriate qualitative and quantitative research methods.

• Conduct user interviews, usability testing, contextual research and workshops.

• Analyse research findings and translate insights into clear, actionable recommendations.

• Work collaboratively within multidisciplinary Agile teams to influence design and product decisions.

• Present research findings confidently to stakeholders at all levels.

• Champion user-centred design principles throughout the delivery life cycle.

• Ensure research activities are inclusive, ethical and accessible.

• Support continuous service improvement through ongoing user insight.

Essential Skills & Experience

• Demonstrable commercial experience as a User Researcher.

• Strong experience delivering research within Agile multidisciplinary teams.

• Experience planning and conducting a range of user research methods.

• Ability to synthesise complex findings into meaningful insights and recommendations.

• Experience presenting research outcomes to both technical and non-technical stakeholders.

• Strong stakeholder management and communication skills.

• Experience working collaboratively with Product Managers, Designers and Delivery teams.

• Passion for evidence-led decision making and improving user outcomes.

Desirable

• Public sector or government experience.

• Knowledge of the Government Service Standard and GDS Service Manual.

• Experience working on complex digital transformation programmes.

• Familiarity with accessibility standards and inclusive research practices.

• Experience using tools such as Dovetail, Miro, FigJam, Figma, Optimal Workshop, Lookback or UserZoom.

If you're an experienced User Researcher looking for your next contract opportunity and enjoy helping teams make evidence-based decisions that improve digital services, we'd love to hear from you.

Apply today with your latest CV, and a member of our team will be in touch to discuss the opportunity in more detail.