User Researcher - DV Cleared, User Research

• Long-term freelance contract.
• Hybrid working model.
• Excellent rates on offer.

User Researcher - DV Cleared, User Research - Hybrid (London & South of England)

User Researcher - DV Cleared User Researcher with experience working within public sector environments required to join a leading global brand delivering a highly secure government programme across London and the South of England.

This is a long term freelance contract opportunity offering a hybrid working model (limited remote due to classification), with up to 4-5 visits to secure sites per month and excellent day rates available.

Key Requirements

• Strong experience conducting user research within UK public sector or secure environments
• Understanding of structured organisations and complex user groups
• Proven ability to deliver qualitative research (interviews, workshops, contextual enquiry) in restricted environments
• Experience working with small, highly constrained user populations
• Ability to translate research findings into business change assessments and service design outputs
• Experience producing user personas, journey maps, and process maps
• Confidence engaging with senior stakeholders in complex organisations
• Strong documentation skills for governance and assurance audiences
• Experience working within Agile delivery teams alongside cross-functional roles

• Previous experience working on highly classified or secure programmes
• Familiarity with government service standards and design principles
• Experience producing business change or user impact assessments
• Working knowledge of JIRA and Confluence

• Hybrid working model with travel to secure client sites in London and the South of England (4-5 times per month)
• DV clearance required (Sole UK Nationals only - additional vetting may extend onboarding)