Up to VP, Business Support Associate

International COO Strategy & Transformation Manager

Join the International Regional COO team as a strategic and collaborative leader, working closely with senior business and support leaders to deliver a portfolio of high impact strategic initiatives across the International franchise. You will partner with key stakeholders to drive business growth, geographic expansion, operating model enhancements, efficiency programmes, process transformation and AI adoption, while providing executive level analysis and governance support.

Key Responsibilities

• Support the development and delivery of strategic initiatives across the International franchise, working closely with senior stakeholders to advance business priorities and organisational objectives.
• Partner with colleagues across the Regional COO team to deliver strategic programmes.
• Coordinate and manage multiple projects and workstreams, ensuring initiatives are delivered effectively and aligned with broader strategic objectives.
• Contribute to initiatives focused on business growth, geographic expansion, operational effectiveness, process transformation and AI adoption.
• Collaborate with business lines and support functions to identify opportunities, evaluate solutions and support implementation activities.
• Build strong relationships across the organisation, establishing yourself as a trusted partner and effective collaborator.
• Represent Lines of Business on operational, governance and strategic matters within a hybrid COO and strategy role.
• Prepare executive level presentations, analysis and briefing materials for senior leadership discussions and governance forums.
• Track programme progress, identify risks and dependencies, and help develop practical solutions to support successful outcomes.
• Provide insight and analysis to help inform strategic planning, decision making and prioritisation across the International business.
• Support the COO function in evaluating business opportunities, operating model enhancements and organisational priorities across the International franchise.

Qualifications

• Essential experience delivering complex projects, programmes or strategic change initiatives within financial services, consulting or a similar corporate environment.
• Demonstrated ability to manage multiple stakeholders and workstreams while delivering high quality outcomes.
• Understanding of organisational change, business transformation and strategic programme management.
• Experience working with senior stakeholders in a collaborative and matrixed environment.
• Preferred: previous management consulting experience from a leading consulting firm.
• Prior experience within Bank of America or another leading global financial institution.
• Project Management qualification (e.g. Prince2, PMP or equivalent) is advantageous but not essential.

Skills & Competencies

• Strategic Thinking & Commercial Awareness - strong commercial awareness and the ability to translate strategic priorities into practical and achievable outcomes.
• Curious, adaptable and enthusiastic about learning new topics and developing expertise across a broad range of areas.
• Creative and innovative in approach, with the ability to identify opportunities, solve problems and bring fresh perspectives.
• Communication & Relationship Building - excellent written and verbal communication skills, with the ability to communicate effectively at all levels of the organisation.
• Project & Analytical Skills - strong project and programme management capabilities, with excellent organisational skills and attention to detail.
• Strong analytical and problem solving skills, with the ability to assess information, identify risks and develop practical solutions.
• Personal Effectiveness - commitment to delivering high quality work and continuous improvement, with a strong sense of accountability and a collaborative working style.
• Risk & Governance - demonstrates integrity, professionalism and sound judgement, understanding the importance of strong governance, risk management and responsible decision making.
• Collaboration - enjoys working as part of a team and contributing to a positive and inclusive working environment, building effective partnerships across business lines and support functions.

Benefits of Working at Bank of America UK

• Private healthcare for you and your family, plus an annual health screen with the option to purchase a screen for a partner.
• Competitive pension plan, life assurance and group income protection cover for disability or health reasons.
• 26 weeks paid maternity leave, 16 weeks paid paternity leave and inclusive family leave arrangements.
• 20 days of back up childcare (including access to school holiday clubs) and 20 days of back up adult care per annum.
• Flexible benefits to suit personal circumstances, including access to a wellbeing account, travel insurance, critical illness, cycle to work and more.
• Free counselling through the Employee Assistance Program and virtual GP services via the private health care plan.
• Access to the Arts & Culture corporate membership programme with discounted entry to UK cultural institutions and exhibitions.
• Opportunities to volunteer in the local community, develop new skills and work with diverse groups of people.

Equal Opportunities & Conduct

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio economic background, responsibility for dependants or physical or mental disability. We are committed to good conduct and sound judgement, with individual accountability and an ownership mindset at the heart of managing risk.