UK SLC Apprenticeship
Posted 2 hours 8 minutes ago by RM Education
Would you like to help enrich the lives of learners around the world? At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.
RM operates through three divisions: Assessment, Technology, and TTS.
Responsibilities- Provide a single point of contact for all in scope end user Software support requests. Learn to resolve technical issues across a range of channels including telephone, live chat or selfservice.
- Prioritise, progress, and monitor incidents and requests to ensure they are resolved within the agreed service levels.
- Maintain and fill knowledge gaps by creating and identifying knowledge articles.
- Proactively identify problems.
- Identify automation and efficiency opportunities.
- Actively engage in a culture of continual service improvement.
RM offers a hybrid working model with flexible location options. We have competitive salary and core benefits including private medical healthcare, life assurance, Group Personal Pension Plan and performance-related bonus. Additional voluntary benefits include additional annual leave, dental plan, health assessment, cycle to work, and referral bonus.
RM is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.
We are committed to building a diverse workforce and creating an inclusive environment for all. The recruitment process is as inclusive as possible; additional support can be requested via . Unfortunately, we are unable to offer visa sponsorship for this role.