UK Customer Services Manager

This is a unique opportunity to join a growing business with a clear pathway to the UK Senior Leadership Team. Initially, you'll take ownership of the UK Customer Service and Order-to-Cash (OTC) function, leading a high-performing team and driving service excellence across both B2B and D2C channels.Working closely with the current Head of Logistics & Customer Operations, you'll gain hands-on exposure to logistics, supply chain and distribution activities, preparing you to move into the Head of Logistics & Customer Operations role in 2027.

What You'll Need to Succeed

• Proven experience leading Customer Service and OTC teams within a B2B and/or D2C environment
• Strong SAP knowledge; Salesforce experience beneficial
• Experience driving process improvements, digitalisation or automation initiatives
• Excellent stakeholder management and people leadership skills
• Commercially minded with the ability to balance operational delivery and strategic thinking
• FMCG, food manufacturing or logistics experience would be advantageous

Key Responsibilities

• Lead and develop the UK Customer Service team
• Oversee the end-to-end Order-to-Cash process and key service KPIs
• Drive continuous improvement, digitalisation and AI-enabled efficiencies
• Support sales growth through excellent customer experience and commercial collaboration
• Partner with Sales, Finance, IT and Supply Chain teams to improve operational performance
• Participate in strategic logistics and supply chain projects
• Work alongside the current Head of Logistics & Customer Operations as part of a structured succession plan

What You'll Get in Return

• A clearly defined route into a Head of Department and Senior Leadership Team role
• Structured mentoring and succession planning
• Exposure to strategic business decisions and transformation projects
• Hybrid working (2 days per week in the office)