Tutor Manager - 7444

Job Title: Tutor Manager (Funded Programmes)

Salary: £35,200 - £45,700

Location: Cambridge, UK - Hybrid

Contract: Fixed term/secondment till end of March 2028

Hours: Full time

Are you an experienced tutor manager who can build, lead and develop a high-performing international tutor community to support large-scale online learning programmes?

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We are looking for a Tutor Manager (Funded Programmes) to join Cambridge Online Education and play a central role in delivering high-quality, scalable learner support for major funded learning partnerships. This is an opportunity to shape a tutor model that supports thousands of learners, strengthens partner confidence and contributes to Cambridge's mission to pursue potential through education.

About the role

In this role, you will build, manage and quality assure a tutor pool of approximately 30 lead tutors and tutors from Cambridge, Africa and other international partner institutions. You will be responsible for tutor recruitment, selection, onboarding, deployment, performance management, development and retention, ensuring tutors are prepared and supported to deliver excellent online learning experiences across funded programmes. You will also lead tutor onboarding, training and development; manage tutor performance and day-to-day support; oversee quality assurance and continuous improvement; coordinate tutor readiness for programme delivery; and provide regular reporting and insight on tutor recruitment, deployment, feedback, risks and development needs.

Additional responsibilities and accountabilities include:

• Work with academic course leads, learning designers and partner organisations to identify tutor requirements and deployment needs for each course run.
• Conduct or coordinate interviews, selection activities and suitability checks as required.
• Ensure tutor contracting, compliance and record keeping are completed accurately and on schedule, working with programme operations, legal and finance colleagues as appropriate.
• Maintain accurate tutor records, including availability, deployment history, training completion, performance notes, remuneration information and contractual documentation.
• Develop and maintain tutor training resources, tutor handbooks, guidance, FAQs and briefing materials in partnership with Learning Design, Digital Learning Development and Operations colleagues.
• Build and sustain a tutor community of practice that supports knowledge sharing, capacity building, reflection and continuous professional development.
• Monitor tutor activity, learner feedback, engagement data and course team observations to identify strengths, risks and areas for improvement.
• Escalate significant tutor performance, safeguarding, learner experience, academic quality or partner confidence risks to the Head of Strategic Learning Partnerships in a timely manner.
• Contribute to lessons learned activity after each course run and ensure tutor-related improvements are captured, prioritised and implemented for future cohorts.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

About You

You will have strong experience of recruiting, onboarding, coordinating or managing tutors, facilitators, educators or associate teaching staff for online learning. You will bring substantial people management experience, strong knowledge of online learning and adult learning, and a clear understanding of quality assurance, feedback review and continuous improvement in teaching or learner support contexts.

You will be highly organised, confident working across internal teams, academics, external partners and geographically distributed contributors, and able to use data, feedback and evidence to identify issues and improve delivery quality. Excellent written and verbal communication skills are essential, including the ability to produce clear tutor guidance, briefing materials and reports.

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

Why join us

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 24th September. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from week commencing 28th September.

If you are shortlisted and progressed through the stages, you can expect:

• First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related presentation which will be presented during your interview followed by a Q&A.
• Final stage interview: in-person at our offices in Cambridge.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.