Tusker EET Admin Executive - Watford

Job Summary

Job Title: Employee Engagement Admin Executive

Location: Watford

Salary Range: £29,868 - £31,440

Hours & Work Pattern: Full time, hybrid - at least three days a week at the Watford office. New starters are required in the office five days a week during training.

Responsibilities

• Proactively oversee email communications, allocate leads to Employee Engagement Team Executives (EET Execs), and provide timely responses to customer inquiries and login issues.
• Upload and maintain starter and leaver data, ensuring accuracy and confidentiality throughout the process.
• Respond directly to employees via phone and email, delivering excellent service and support (a small number of calls may be required during busier times).
• Support the Employee Engagement Supervisor in ad hoc projects and initiatives aimed at enhancing service delivery and process improvement.
• Build and maintain relationships with various partners, including customers, drivers, colleagues, suppliers, and partner organisations to facilitate smooth operations.
• Provide training support in processing urgent cancellation requests during the absence of cancellation executives and, when necessary, join the phone queue to take urgent overflow calls.
• Actively liaise with employers to support them post launch, creating a link between the EET Team and 1st contact teams and offering support and advice surrounding login and eligibility processes.
• Log IT tickets on behalf of the EET Team to support employees experiencing difficulty throughout the driver journey or with the login process.

Qualifications

• Basic understanding of salary sacrifice products preferred.
• Previous experience in customer service and telephone communication.
• Collaborative team player with proactive planning, problem solving, and prioritisation skills.
• Ability to thrive in high pressure situations while maintaining attention to detail.
• Strong organisational skills and a proactive approach.
• Warm, enthusiastic demeanour with self motivation.
• Keen interest in vehicle specifications (required to answer enquiries).
• Any experience of these would be useful.

Diversity and Inclusion

We are committed to building an inclusive workplace that celebrates diversity in all its forms. We welcome applicants from under represented groups and are disability confident. Reasonable adjustments can be made to the recruitment process upon request.

Benefits

• Generous pension contribution up to 15%
• Annual performance related bonus and share schemes, including free shares.
• Flexible benefits adaptable to individual lifestyles.
• 22 days' holiday plus bank holidays.
• Range of wellbeing initiatives and generous parental leave policies.

End of Posting

Job open until Thursday 23 July 2026.