Triage Complaints Handler
Posted 8 days 9 hours ago by CarFinance 247
Car Finance 247 is the UK's leading digital car finance platform. It's a Manchester-based tech business that empowers customers with a straightforward approach and exceptional service through an innovative platform. The company is ambitious with a clear roadmap to success, powered by its team and technology.
Salary: Up to £28,000 DOE
Contract: Full time - 37.5 hours per week
Hours: Monday-Friday 9 am-5 30 pm
The Day to DayAs a Team 247 Inbound Complaints Executive you'll spend your days helping to deliver fair outcomes for customers who have complaints, queries, or issues to resolve.
That looks like:
- Responding to and resolving both non regulated and regulated complaints cases
- Compiling accurate and detailed case notes
- Writing investigation reports with the relevant evidence included
- Bringing complaints to a conclusion and drafting final response letters
- Have previous experience in complaints or case management
- Want to be part of a high performing team
- Love the energy of a fast paced environment
- Feel confident tackling tricky conversations on the phone and over email
- Are a true people person and create connections quickly
- Work well independently but always have your team's back
- Can juggle different priorities, working smarter, not harder
- Face challenges head on and never settle for second best
- Are always finding ways to improve the way things work
- Enhanced annual leave + a bonus day off for your birthday
- Mental & physical healthcare plans
- Boosted pension contributions
- Enhanced maternity, paternity, and adoption leave pay
- Workplace Nursery Scheme
- Electric Vehicle Scheme
- Wellbeing and fitness programmes with Bee Fit 247
- And much more!
Car Finance 247 is an equal opportunities employer and we're committed to treating all current and prospective Team 247 employees equally. We don't stand for discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. Team 247 is open to everyone, and we're proud to offer a diverse and inclusive working environment.
Our values - Passion, Ownership, Resilience and Togetherness - define how we work and win. We look for people who bring energy and drive, take accountability, push through challenges, and back their teammates. If you care about doing a great job, stepping up when it matters, and succeeding as part of a team, you'll fit right in.