Travel Support & Guest Experience Specialist

Mr & Mrs Smith is seeking a Support Specialist to provide exceptional service to members and hoteliers, ensuring a seamless customer journey before, during, and after each stay. This role requires strong problem-solving skills, excellent communication, and a professional attitude. The successful candidate will enhance customer loyalty through outstanding service and effective complaint resolution.

Key responsibilities include handling queries via email, chat, and phone, maintaining service-level averages, and supporting non-sales tasks. Previous experience in the travel industry is advantageous.