Travel Retail Benelux Field Supervisor

Job description:

The Opportunity

We are looking for a Field Supervisor to reinforce our Travel Retail Europe Field team.

As a Field Supervisor your ultimate goal is to apply global strategy and ensure VMS growth in your scope. You will act as a strategic business partner, taking full ownership of the assigned scope, to drive local performance while aligning with the broader company vision.
You are highly motivated and result-oriented team player with strong organizational and management skills.
You also have proven relationship-building skills with internal & external contacts, having the ability to relate to co-workers & Brand Ambassadors. Ability to adapt quickly and proactively in a highly volatile environment.

What you'll get to do

General

• Represent PUIG values and act according to PUIGs ethical code.
• Act as an inspirational leader to empower the teams to achieve the targets and ensure pride of belonging.

Communication HQ/Key Partnership

• Shop target definition according to KAM airport target and communication to the teams (explaining vision and tools to achieve to the teams)
• Coordinate with Instore CAPEX projects implementation dates and link with the local management to limit incidents. Liaise with Instore in case of issues with CAPEX or Maintenance
• Coordinate with Instore VM team to have all planograms and VM guidelines to be shared to BA teams and AM
• Report weekly through company tools: important out of stocks reports to KAM (no stock in the warehouse), listing issues to be managed by HQ, weekly sales review feedback, launch feedback/trackers, animation sales trackers.
• Provide feedback about monthly performance, monthly competition activities, value offers, share of BA, to identify risks & opportunities and give recommendations accordingly. Executive summary and conclusions from the info reported by the team together with POS visit report.
• Together with the Key Account Manager of the area, analyze sales, business KPIs, and competition activities monthly, to identify risks & opportunities and give feedback / recommendations accordingly.
• Become an expert in the assigned market in developing local network and feed the HQ with efficient business intelligence.
• Build strong business relationships with recruitment agencies.
• Evaluate corrective actions if PUIG's performance falls below expectations. ROI / build a case to be shared with KAM
• Coordination with Training team for all trainings organization (attendees & rooms)
• Pricing report analysis and main conclusions
• Report to KAM any important Incidences and opportunities
• Order to CS Testers and POS materials according to the budget allocated by KAM

Operations

• Based on reporting, ensure the right stock level (Target stock level, MDQ, min/max) and help solving locally potential out of stocks issues if there is stock in retailer central warehouse
• Conduct regular visits to the shop floors according to priorities (flagships, top doors ) ensuring a good preparation reporting and follow-up

Team Management

• Ensure motivated teams: identify training opportunities, incentive ideas and make proposals.
• Report to KAM a summary on all matters related to employee life cycle for Puig employees, and agency for non-Puig employees such as sick leaves.
• Recruit new team members
• Provide feedback about the performance of the staff at quantitative and qualitative level

We'd love to meet you if you have

Experience

• At least 4years+ experience in similar role, ideally in Travel Retail industry.
• Experience/Interest in luxury and/or fragrance industry will be highly valued

Education

• Degree in Business Administration or equivalent

Languages

• Excellent knowledge of written and spoken English, all other European languages are an asset.

Competencies

• Ability to motivate, inspire and influence others
• Flexibility and ability to handle multi-tasks and interaction with cross-departments
• Strong communication and management skills
• Able to identify opportunities and suggest improvements and clear action plans

Digital knowledge

• Proficiency in MS Office: Word, PowerPoint, Excel, and Outlook

Traveling

• Flexibility to travel within assigned area minimum 40% and up to 60%.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package