Travel Experience Manager

About Us

HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We are tech-driven, with a customer-first philosophy, our knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.

HBX Group comprises of the best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.

That is why HBX Group launched The Luxurist , the world's first comprehensive luxury travel ecosystem designed exclusively for travel professionals. The Luxurist believes luxury travel deserves cutting edge tools, technology, and support. With seamless booking, AI-driven itinerary planning, and dedicated concierge support, The Luxurist empowers travel advisors to craft impeccable experiences while giving luxury hotels the visibility they deserve.

The Luxurist is redefining what is possible in luxury travel, JOIN US in shaping the future.

Your Mission

As a Travel Experience Manager, you will be responsible for managing a team of Travel Experience Consultants and providing superlative, personalized service through multiple communication channels, including telephone, chat, email, and WhatsApp, ensuring a seamless experience for our luxury clientele across varied interactions.

Your Responsibilities

• You will conduct the development and operational management of the Travel Experience Consultant team.
• You will address and fulfil both simple and complex client requests with adherence to our quality standards and timeframes.
• You will customize services to meet client needs while simplifying their day-to-day activities.
• You will provide expert advice and recommendations and anticipate our client expectations.
• You will deliver services that meet the exceptionally high standards expected by our luxury clients.
• You will onboard, build and sustain strong, trust-based relationships with clients, gaining a deep understanding of their preferences and characteristics.
• You will continuously enrich our vendor database and develop a comprehensive knowledge of these various suppliers to efficiently fulfil orders and reservations on behalf of our clients.
• You will work closely with a demanding and ambitious team dedicated to delivering top-tier service to luxury clients

Your Skillset and Experience

• You ideally hold a degree or similar in Tourism Management, Business Management, or related fields.
• You have successful management experience in customer service and the luxury sector, preferably within the travel and/or hospitality industry.
• You are passionate about client satisfaction and attentive to detail and quality of service.
• You possess excellent communication skills to interact professionally with various stakeholders.
• You can work autonomously and managing multiple tasks simultaneously.
• You adhere strictly to deadlines and demonstrate dynamism, perseverance, tact, and diplomacy.
• You are proactive, offer sensible solutions and innovative proposals.
• You exhibit advanced fluency in both written and spoken French and English
• You are comfortable using communication and computer tools, including telephone, chat, email, and WhatsApp.

Additional Requirements

• You have Flexible working hours, including evenings and weekends, to accommodate diverse client needs and time zones.
• You are willing to work as part of a team in a new exciting project and fast-paced, luxury-focused environment.