Transportation Specialist, ATS Linehaul

TOC (Transportation Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India, and EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all stakeholders informed on the proceedings. Along with this tactical problem solving, TOC is also tasked with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This involves network monitoring and significant analysis of network data.
Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.

Purview of a Trans Ops Specialist

A Trans Ops Specialist at TOC facilitates the flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves potential issues impacting customer experience and business continuity. The role covers two verticals - Inbound and Outbound operations.

Inbound Operations involves managing Vendor/Carrier/FC relationships, ensuring freight is picked-up on time and delivered to FCs as scheduled. The Trans Ops Specialist addresses issues during the lifecycle from pick-up to delivery.

Outbound Operations involves managing FC/Carrier/Carrier Hub relationships, ensuring trucks leave the FC to deliver customer orders as promised. The specialist addresses issues during the freight's journey from FC to customer.

The role requires timely issue resolution through research, querying internal tools, and real-time decision-making. Candidates should understand logistics basics, analyze data, notice trends, and drive customer experience improvements without compromising on time. Clear communication and process improvement ideation are essential.

Responsibilities include, but are not limited to:

1. Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
2. Ability to extract data from various databases (Excel, Access, SQL) and perform ad hoc analysis.
3. Developing and understanding performance metrics to drive results.
4. Scoping business and functional requirements for Amazon tech teams to enhance software tools.
5. Understanding business impacts of trends and making data-driven decisions.
6. Escalating issues systematically and following through on resolutions.
7. Working within time constraints to meet critical business needs.
8. Excellent verbal and written communication, including creating weekly summaries and presenting findings.
9. Providing real-time customer experience support in a 24/7 environment.

A day in the life

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About the hiring group

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Job responsibilities

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BASIC QUALIFICATIONS

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics
• Experience with Excel

PREFERRED QUALIFICATIONS

• Experience in SQL

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