Transport Planner and Customer Service Advisor

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Transport Planner and Customer Service Advisor

Telford, TF1 7AF

Overview

Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise.

Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age - the energy transition.

The size and scale of the challenge means we must continually grow our team, bring in new ideas and new approaches and be ready to push the boundaries. At every level, we are looking for bold, ambitious, bright, and collaborative people that share our commitment to making a difference. We have a fantastic opportunity for a Transport Planner and Customer Service Advisor to join our Customer Service team on a fixed term contract for up to 15 months.

Interested? If you are passionate and driven and enjoy making a difference - AMP can offer you the challenge and opportunity you're looking for.

The role will involve

• Planning and coordinating all deliveries in line with customer orders, ensuring clear, accurate, and timely communication with customers and internal teams.
• Monitoring and managing driver hours, working closely with Driver Supervisors to ensure all drivers remain legally compliant with relevant Working Time Directive regulations.
• Planning and coordinating all store clean and product extractions, ensuring they are completed efficiently and in line with customer requirements and expectations.
• Working collaboratively with the Fleet Manager to coordinate vehicles for both planned and unplanned maintenance and repairs, ensuring Driver Supervisors are kept fully informed of the vehicle plan.
• Supporting the Customer Service team with inbound calls, sales order processing, pricing enquiries, customer complaints, and general enquiries, ensuring all interactions are handled professionally, politely, and courteously.
• Accessing, maintaining, and updating the CRM system as required, ensuring customer and operational information is accurate and up to date.
• Providing general administrative support to the Customer Service, Logistics, and Finance teams as and when required.

What we are looking for

An individual experienced in working in a customer-facing administrative environment and to support in a fast moving and demanding operational environment. Our successful candidate will also demonstrate the following knowledge, skills, and experience:

• Experience of planning and coordinating vehicle movements, deliveries, or logistics activities in a fast-paced environment, balancing customer requirements, operational priorities, and available resources.
• Experience in handling customer enquiries, orders, complaints, and pricing queries while maintaining accurate records and using CRM or other business systems.
• A positive can-do attitude, with the ability to remain motivated, flexible, and proactive in a demanding, fast-paced environment.
• Strong planning and organisational skills, with experience in the effective planning and routing of HGV vehicles.
• Excellent communication skills with a professional manner when dealing with customers and key stakeholders, both by telephone and email.
• Basic knowledge and understanding of relevant HGV regulations and compliance requirements.
• Good knowledge of UK postcodes, geographical areas, and road networks, with the ability to use this knowledge effectively when planning and routing HGV vehicles.
• Ability to build positive working relationships with driver supervisors and drivers, gaining their support and cooperation while maintaining effective day-to-day operations.
• Ability to remain calm, professional, and solution-focused when handling challenging or frustrated customers and colleagues, ensuring conversations are managed positively and effectively.

What we will offer in return

We've built a culture founded on honesty, working hard, and enjoying ourselves, and have created a workplace where everyone feels more connected, heard, and valued.You'll receive, ongoing training and development, be encouraged to work towards relevant accreditations and be able to map out a clear journey of progression within your role. Our employee benefits include:

• 26 days annual leave entitlement plus 8 days for public holidays
• Life insurance
• Employer pension contribution
• Access to advice, counselling, and support
• Access to GP services
• Wellbeing tools and resources
• Shopping and lifestyle discounts
• Discounted gym membership.

Additional information

• Salary: Competitive salary to be discussed at interview.
• Hours of work: 40 hours per week, Monday - Friday, 08:30-17:00 with 30 minutes unpaid lunch break
• Contract Type: Fixed Term for 15 months

Safer Recruitment:

In line with our commitment to safety and integrity, roles at AMP may require a DBS check as part of our safer recruitment process. We also verify qualifications and eligibility to work in the UK, ensuring a secure and equitable hiring journey.

AMP is dedicated to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, cultures, and abilities, striving to create an environment where everyone feels valued and heard. If you require reasonable adjustments due to a disability or long-term health condition during the application or onboarding process, please contact us at . We're here to support your journey.