Transformation & People Strategist

At ING we are looking for a Transformation & People Strategist

Your role and work environment

Do you believe that sustainable transformation happens when people and performance evolve together? Are you passionate about making change that truly matters?

If so, this role is for you.

As a Transformation & People Strategist, you will play a key role in driving sustainable transformation in the Core Banking, Client and Financial Crime Prevention (FCP) Tribes. You will be part of the Challengers Team, reporting to the Challenger Lead of the Value Chain Daily, within ING's Transformation Office Tribe.

It's a hands-on role inside the Leadership team, acting as partner and driver for strategic topics with high tribe-wide relevance. You will bring your helicopter view to connect dots and elevate conversations. You'll act as a force multiplier by helping the Tribe Lead and People Leaders to go out-of-silo mode while co-shaping an overarching perspective on people engagement and performance.

Positioned at the heart of the tribe, You're not a support function. You are changing catalyst challenging patterns and connecting the dots between performance and fostering people development-ultimately helping the tribe thrive.

You will be part of a growing Challengers Team that supports each other, shares learnings, and evolves together as a transformation capability inside ING.

You'll work close to Tribe Leads, People Leaders, HR Business Partners and Talent & Training

You turn insights into outcomes. Strategy into execution. Complexity into clarity.

Your key responsibilities

• Lead the intersection of People & Productivity, spotting and activating the engagement-performance bridge. Develop alignment on what 'good' looks like.
• Lead the People Agenda, structuring regular leadership conversations on engagement, development, performance and workforce planning.
• Drive the Unlock Full Potential strategy, enabling visibility and career paths for high-potential talent across the Tribe.
• Manage the Tribe's training budget, aligning learning investments with strategic priorities.
• Be a strategic challenger, giving direction where needed, sparking courageous conversations and guiding leadership reflection with bold, constructive input.
• Take ownership of change initiatives, from design to implementation and impact tracking, especially those that aim to improve people engagement and productivity.
• Influence decisions with data, using metrics to reveal pain points and support decisions, working across tech and business domains.
• Co-design, implement and monitor tribe-wide learning investments or engagement initiatives in collaboration with people leaders and the Transformation Office.
• Accelerate execution: improve delivery focus, risk visibility and leadership alignment across business and tech.
• Facilitate a culture of reflection and continuous learning, increasing awareness and driving better decision-making.
• Act on data: use Pulse, OHI, performance metrics and team feedback to challenge the status quo and drive better decisions.
• Be part of the broader Challenger network, contributing to collective intelligence and evolving our shared impact narrative.
• Serve as an interpreter and translator of organizational intentions into daily practices that unlock tribe potential.
• Lead or co-lead OKRs and Portfolio Management capability-building moments, contributing to a continuous improvement culture across the tribe.
• Partner with Scrum Masters and POs to boost team effectiveness and overcome delivery blockers.
• Lead or co-lead CoPs and capability-building initiatives, contributing to a continuous improvement culture across the Tribe.

You are a strong fit if you:

• Thrive in both functional and cross-functional environments and lead through influence, not hierarchy.
• Know how to balance speed with people focus, and delivery with development.
• See transformation as a human-centered journey, not just a process.
• Are a connector and a change leader with strong stakeholder management and facilitation skills.
• See connections where others see isolated projects and join the dots.
• Have strong project delivery skills and are comfortable running with complexity.
• Communicate with clarity and precision, simplifying complex data and challenging assumptions constructively.
• Combine empathy with sharp thinking, bringing energy into conversations and translating insights into concrete actions.
• Love working with data and people to unlock patterns and simplify complexity.
• Are energizing, structured, a sharp listener-and someone who acts.
• Are confident navigating ambiguity, connecting dots and challenging assumptions constructively.

What we're looking for

You are a strategic activator and a hands-on integrator. You know how to connect teams, execution and leadership.

You also:

• Master's or bachelor's degree
• Someone who can build trust, co-create, and integrate. You know how to connect teams, people and strategies.
• Mindset grounded in growth, ownership and transformation.
• Solid understanding of Delivery Framework, OKRs, and Tribe-level operating models.
• Experience with topics such as performance, talent, leadership, engagement strategy or business transformation.
• Proven ability to influence stakeholders, tech and people leaders alike.
• Self-organized and able to simplify in essential elements to accomplish the goals
• Strong project management skills, from facilitating conversations and turning insights into action to implementing and tracking.
• Experience in running, coaching or supporting performance execution (data, cadence, visibility).
• A helicopter view: you can see the system and how change happens across levels.
• An out-of-the-box thinker with the ability to challenge the status quo and lead in unstructured spaces.
• Negotiation and stakeholder management.
• Able to simplify complex challenges and bring clarity to decision-making.
• Problem solving mindset, with ability to challenge the status quo and identify improvement initiatives
• Fluency in navigating people and organizational dynamics.
• A strong communicator with excellent Spanish and English skills.
• Are comfortable facilitating leadership conversations and turning insights into action plans.
• Know how to structure and communicate execution data clearly, visually, and persuasively.
• Strong analytical skills
• Team player

Nice to have

• Knowledge of Core Banking, Client Services, KYC or Regulatory environments.
• Passionate about innovation, transformation and/or coaching

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues' needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn't take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

. click apply for full job details