Training Qualifications UK - External Quality Assurance Officer

Training Qualifications UK - External Quality Assurance Officer page is loaded Training Qualifications UK - External Quality Assurance Officer Apply time type Full time posted on Posted 3 Days Ago time left to apply End Date: June 19, 2025 (6 days left to apply) job requisition id R6758

At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK , we mark over 10 million exam papers each year and it's our people who make this happen.

Training Qualifications UK - External Quality Assurance Officer

10-Month Fixed Term,Full-time

Location: Hybrid, Sale Manchester

Reports to: EQA Delivery Manager

Salary: from £25,000

Line management responsibilities: No

Closing date: 19/06/2025

Application Instructions:

Please apply directly to Training Qualifications UK - ExternalQuality Assurance Officer

Applications submitted to AQA will be referred back to the sender

Overview

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

What's the secret to our success? Simply put, we do things differently here! Individuals in this role perform a vital function in ensuring every award made by TQUK is valid and reliable.

On a daily basis, our External Quality Assurance (EQA)Officerswill make judgements regarding the suitability of actions taken by our centres. They will provide advice and support to our centres about the processes and requirements for becoming, and staying, approved with us.

They will provide help and support relating to the expectations TQUK places on its centres in relation to EQA processes and help them to understand what to expect from the processes.

It is essential that our EQA Officers are confident handling a large caseload, with a keen eye for detail and ability to fairly and consistently apply rules.

TQUK has 3 values that we ask of everyone who represents us to live by; be courteous, have a willingness to learn, put the team first. Through these 3 values, we offer our customers unrivalled support and service and can make TQUK be the best it can be.

Key Responsibilities

• Assign and organise EQA activities.
• Manage EQA arrangements at assigned centres, including planning and reporting on EQA activities, providing formal and informal feedback, and referring centres and EQAs for further action.
• Provide advice and guidance on EQA activities to a portfolio of centres.
• Complete centre recognition and qualification approval processes for onboarding centres in line with established Standard Operating Procedures.
• Undertake Direct Claim Status transfer processes, as required.
• Ensuring that assigned centres registering learners with TQUK for the first time understand the expectations placed upon them in terms of internal quality assurance and the certification process.
• Support the EQA Team Leader with sanctions and actions placed upon assigned centres.
• Act as liaison between the Operations, Business Development and Service teams and support with EQA related matters.
• Support centres to make sure TQUK meet the requirements of their Centre Assurance Standards Scrutiny arrangements.
• Support the EQA Manager, Compliance Manager and EQA Team Leader (Maladministration and Malpractice) with investigations into potential malpractice and maladministration.
• Respond to enquiries in line with SLAs, escalating to the EQA Manager/Team Leader and seeking input from other teams when required.

Other Responsibilities

• Maintain excellent working knowledge of TQUK products, internal and external processes, and regulatory obligations.
• Efficient and effective data and file management; inputting, filing, monitoring of data.
  

Key Requirements

• Have excellent verbal and written communication skills
• Be organised and able to prioritise your workload.
• Be dedicated to providing world-class customer service.
• Be able to think on your feet and respond to customer demands.
• Be prepared to work in a regulated environment with a constant eye to maintaining and improving regulatory compliance.
• Be comfortable working to deadlines, and set standards and operating procedures.

Key Characteristics

• Be confident and ambitious with a "can do, will do" attitude.
• Be well-motivated, enthusiastic and able to work on your own initiative.
• Accuracy and attention to detail.
• Work well with others
• Be able to have fun!
• Be able to keep an eye on the bigger picture and appreciate where your role fits into the business.
  

Key Benefits

• Training, Qualifications & Apprenticeships. It's what we do!
• 25 days annual leave plus 8 days Bank Holiday (33 in total).
• Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
• An extra day off to celebrate your birthday.
• Annual Loyalty Bonus.
• Annual salary review.
• Bupa healthcare benefits.
• Employee Assistance Programme (EAP).
• NEST pension.
• Cycle to work scheme.
• A positive and supportive working environment.
• Comprehensive onboarding.
• A workplace that supports a healthy work/life balance.

Please see the Person Specification for this rolehere

We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

For more information please contact:
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About Us

AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you'll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.

Reasonable Adjustments

If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact Faye Harrison (she/her) at or on . We are asking for this information to make the process as equitable as possible for each candidate.Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries.If you have query regarding Temporary vacancies, please contact:

Smart Working

We're operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.

Equality, diversity and inclusion

A QA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.

Conflict of Interest

Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.

Safeguarding

AQA is committed to the safeguarding of children and adults at risk. We're dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.

For more information on safeguarding at AQA please visit the AQA website here .