Training Qualifications UK - Assessment Operations Team Leader

Training Qualifications UK - Assessment Operations Team Leader Secondment (8-9 months), Full-time Location: Hybrid, Sale Manchester Reports to: Assessment Quality Assurance Manager Salary: £29,000 - £30,000 DOE Line management responsibilities: Yes Closing Date: 12/12/2025 Application Instructions:Please apply directly to Training Qualifications UK -Applications submitted to AQA will be referred back to the sender For any queries relating to this role, please contact the Training Qualifications UK directly on the following email address: Overview Training Qualifications UK is a market leader in technical education. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners. We are seeking a quality-focused and proactive Assessment Operations Team Leader to support the Reasonable Adjustments and Special Considerations process, Gateway Reviews, and EPA administration. This role reports to the Assessment Operations Manager and is responsible for supporting a team of officers in a regulated, high-volume environment. While Booking Coordinators report directly to the Manager, the Team Leader will provide support with bookings when required to ensure SLA targets are met. This role requires a strong eye for detail, excellent communication skills, and a commitment to maintaining high standards across all operational processes. Key Responsibilities Oversee the Reasonable Adjustment (RA) and Special Consideration (SC) process, ensuring requests are assessed and implemented with accuracy, sensitivity, and in line with compliance with regulatory standards, supporting fair and equitable access to assessment for all learners. Support daily data administration and system-related tasks, including ad hoc data exercises and engagement with our apprentice management system to ensure accuracy and operational efficiency. Ensure robust and accurate Gateway reviews are completed as part of the readiness process, verifying that all required evidence is in place before learner's progress to assessment. Act as overflow support to the wider team to help meet SLA demands during peak periods. Other Responsibilities Conduct audits of team outputs to ensure accuracy and compliance. Provide structured feedback and coaching to team members. Lead daily huddles to communicate priorities and foster team engagement. Conduct regular 1:1s to support performance and development. Deliver high quality training sessions to officers. Provide support to the wider Operational Services Pillar and the Head of Operational Services, as needed. Key Requirements Proven experience in leading operational processes. Previous line management experience or team leader experience. The ability to give feedback, lead and inspire. Excellent organisational and problem-solving abilities. High attention to detail and commitment to quality. Desirable Requirements Proven experience in managing complex operational processes in an education, training, or assessment environment. Strong understanding of assessment regulations, including RA/SC and Gateway processes. Previous experience in a similar role. Key Characteristics Here are just a few of the essential softer skills you will need to successfully join our team: Detail-oriented: Able to manage complex processes with precision, ensuring accuracy and compliance across all pre-assessment activities. Process-driven: Comfortable owning and refining operational workflows, with a strong focus on efficiency, consistency, and continuous improvement. Learner-focused: Committed to delivering a high-quality experience for learners, particularly in ensuring fair access through Reasonable Adjustments and Special Considerations. Resilient and adaptable: Able to manage competing priorities, respond to operational pressures, and act as a point of escalation or overflow support when needed. Performance-focused: Comfortable managing performance, giving constructive feedback, and addressing issues directly to support continuous improvement and team development. Key Benefits Training, Qualifications & Apprenticeships. It's what we do! Company sick pay upon completion of probation. 25 days annual leave plus 8 days Bank Holiday (33 in total) Additional annual leave day each year, after 2 years of continuous service (up to 28 days) An extra day off to celebrate your birthday Annual Loyalty Bonus Annual salary review Bupa Healthcare benefits Employee Assistance Programme (EAP) NEST pension Cycle to work scheme A positive and supportive working environment Comprehensive onboarding A workplace that supports a healthy work/life balance. We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you. Recruitment Agencies We have a preferred supplier list (PSL) in place.Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary For more information please contact: AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen.AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you'll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally. Reasonable Adjustments If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact Faye Harrison (she/her) at or on . We are asking for this information to make the process as equitable as possible for each candidate. Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries. If you have query regarding Temporary vacancies, please contact: Smart Working We're operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England. Equality, diversity and inclusion AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive. Conflict of Interest Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations. Safeguarding AQA is committed to the safeguarding of children and adults at risk. We're dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly