Training Manager, Immigration Law Practitioners' Association (ILPA)
Posted 2 days 2 hours ago by ILPA - Immigration Law Practitioners' Association Ltd
Immigration Law Practitioners' Association (ILPA)
Location:Hybrid. Primarily remote with one weekly hub day in London. Working arrangements may change.
Deadline:9am, Monday 21 st September.
Salary:£33,000-£35,000with scope to offer a higher salary depending on experience.
ILPA is a charity and professional membership body working to improve immigration,asylumand nationality law. Our training programme is a core part of our work and one of our largest income streams.We deliver over 60courses and conferencesa yeartoan average of2,000practitioners across the UK, supporting lawyers, caseworkers,advisersand organisations working with migrants.
TheTraining Managerwill not directlyteach anytrainingcontentbut willrun this programme end to end, ensuring all trainings and eventsaredelivered professionally,to a highstandard. This is a hands-on role that requires strongorganisationalskills,confidence with digital platforms and the ability to work with experienced external tutors. The post holder will shape the training calendar with support from the Training Advisory Board and maintain ILPA's reputation for high-quality, practitioner-led training.
Key Responsibilities Programme planning and development- Build and manage the annual and quarterly training schedule with a balance of advanced, intermediate and introductory courses across immigration, asylum and nationality law
- Facilitateand supportthe TrainingAdvisory Boardtoidentifypriorities and emerging issues
- Respond to changes in immigration lawwith short notice trainings where appropriate
- Contact,contractand manage ILPA's panel of external tutors
- Work closely with tutors on the overall planning and delivery,providing admin support in the production ofaccurate, up-to-date course materials
- Maintain and update appropriate guidance for tutors and conference chairs
- Set up all events on Eventbrite, including pricing, discounts,communicationsand refunds
- Host onlineeventsand support hybrid deliveryoftrainings and conferenceswhenrequired, troubleshootingtechnical issues on the day
- Monitor and report on key data including bookings, attendance, costs and income
- Optimise participant feedback rates, monitor satisfaction and take action where needed
- Monitor trends and use data analysis to inform future programme planning
- Review pricing strategy and initiatives to inform recommendations
- Market events, including through ILPA's weekly all-member update, targeted email updates to relevant working groups, selected social media and other communication channels to reach beyond our membership
- Respond to participant queries and ensure excellent customer experience
- Maintain accurate records, contracts, schedules and evaluation data
- Ensure compliance with GDPR and internal policies
- Make appropriate use of systems including Eventbrite and Salesforce to manage and analyse programme efficacy
- Experience managing training or professional development programmes
- Ability to think strategically and develop the training programme in response to feedback and changes in immigration policy.
- Excellent communication skills and the ability to hold relationships with a range of stakeholders including senior practitioners, tutors, venues and ILPA members.
- Experience in event planning and in commissioning a variety of supporting services and vendors.
- Experience in event delivery and the ability to manage a small team to support delivery of an in-person event or conference.
- Strong digital and numerical skills including ticket management, online event, CRM platforms as well as Excel.
- Ability and confidence to host or facilitate online trainings and events
- Ability to work independently in a small charity team
- Strong organisational skills and confidence managing a busy scheduleand ability to resolve issues efficiently despite competing deadlines.
- Knowledge of immigration, asylum or nationality law
- Experience in a charity, membership body or legal-sector environment
- Experience commissioning or managing external tutors or contributors Experience of using Salesforce, Eventbrite, Quickbooks, MS Teams, Zoom
- Experience of using Salesforce, Eventbrite, Quickbooks, MS Teams, Zoom