Training and Quality Coordinator

Training and Quality Coordinator

Internally this role is known as Training and Quality Monitoring Advisor £28,000-£32,000 plus benefits

Reports to: Training & Engagement Manager, Face-to-Face Fundraising Directorate: Marketing, Fundraising & Engagement
Contract: 9 month fixed-term contract
Hours: Full time 35 hours per week
Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) plus nationwide travel (at least 2 days per week)
Closing date: 6 September :55

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: One competency-based interview with a task included (onsite, Stratford)

At Cancer Research UK, we exist to beat cancer. We're looking for an inspiring Training and Quality Coordinator to join our fundraising team. Our fundraising teams are essential to our Engage Strategy through engaging with the public in deep and meaningful ways, ultimately growing Cancer Research UK's fundraising and income capabilities, to fund and raise awareness for our life saving research.

What will I be doing?

• Supporting the delivery of Cancer Research UK's quality monitoring program (mystery shopping, call listening, document reviews), identifying, collating and reporting on trends, acting on learnings, and working closely with suppliers and internal stakeholders.
• Supporting complaint handling, including resolution and collation, identifying trends and learnings, and working with internal and external stakeholders to ensure learnings are tracked, acted upon and followed up.
• Conducting field observations for in house and 3rd party supplier teams including site visits, fundraiser shadowing, and training observations.
• Reporting on observations and working with the Training and Quality Managers to ensure organisational oversight, and ensure learnings are tracked and acted upon.
• Working with the team to Identify and report on trends in fundraiser compliance and standards to key internal stakeholders, seeking and identifying opportunities that will add value to the compliance monitoring programme.
• Delivering inspiring training presentations to fundraisers across the UK and virtually, communicating CRUK's work, including scientific research and compliant behaviours, in an easy to understand manner.
• Contribute to the development of engagement tools and materials i.e. fundraiser support materials, newsposters, engagement modules, thank you and basic training videos and awards, working with the F2F Training & Engagement Manage
• Collaborating with external suppliers, taking minutes in meetings & helping to plan and organise sessions to train fundraisers across online platforms, and in person training at locations across the UK.
• Helping to maintain and keep the team trackers and logs, up to date.
• Supporting the wider Face to Face team, as required.

Ensure equality and diversity is celebrated and considered as part of all decisions taken.

What are we looking for?

• Experience within a customer facing fundraising or sales role
• This role will require regular travel, at least 2 days per week
• Strong planning, organisational and record keeping skills, with an ability to manage multiple changing priorities and tasks from start to finish
• Excellent verbal and written communication skills, with experience of communicating with diverse audiences and conveying key messages in an effective and inspiring way
• Strong training and presentation skills
• Ability to demonstrate face to face fundraising/sales skills within the field
• Experience of working and delivering with some autonomy
• Proficient in PowerPoint, Excel and MS Word

There's a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under represented, and believe that a diverse workforce will help us to beat cancer sooner.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

As the world's largest independent cancer research charity, we conduct research into the prevention, diagnosis and treatment of the disease. Our aim is to see 3 in 4 people survive cancer by 2034 and our staff are integral to achieving that ambition.

Cancer Research UK offers you excellent prospects to expand your career as well as the ability to make a real difference to the lives of others. We're always looking for sharp, brave, and collaborative people to join Cancer Research UK and continue to make it a great place to work. Find the career you're looking for and let's change lives together.