Trade Customer Service & Admin Specialist

Customer Service Advisor - Trade Division

Crest Medical WARRINGTON, United Kingdom Administrative

Company Description

Crest Medical is an established, award-winning, market-leading, supplier and manufacturer of high-quality first aid supplies, occupational health products, and Personal Protective Equipment (PPE).

With our vast range of brands and categories, we offer products to trade customers suitable for resale, to a range of specialist industries. Our strong relationships with a global network of supply partners ensure a reliable and continuous supply of products.

We offer a personal and insightful service to our business-to-business trade partners. We work with sole traders, small businesses and well-known retailers. We provide a bespoke offering to help businesses grow their revenue in the healthcare sector.

We allocate our resellers with a dedicated account manager and access to self-service marketing support, including high resolution imagery and product literature, to help them promote our extensive product ranges.

We are a Planet Mark certified, carbon neutral business, meaning that we not only care about our planet, by trading with us, we can help businesses meet their sustainability objectives .

Position Main Purpose of the job

The primary purpose of this role is to provide exceptional customer service and administrative support for the Crest Group, offering office support and being the key contact for customer enquiries.

This position plays an essential role in ensuring the smooth functioning of the Division and actively contributes to the implementation of business goals, policies and procedures.

Specific Job functions Customer Relationship Management

• Responsible for prompt and efficient handling and management of all orders within assigned inboxes and via telephone.
• Order processing, ensuring accuracy in line with contracts and tender information.
• Advise relevant customers on shipping/ delivery information.
• Respond to email and telephone enquiries regarding orders, deliveries, lead times, product information, pricing and availability.

Record Keeping

• Maintain accurate and up-to-date records, reports, and databases.
• Monitor stock levels and oversee sales.
• Organise and manage important business-related documents and files.

Administrative Support

• Manage office operations, including handling phone calls, emails and correspondence, in an efficient, 'customer in mind' manner.
• Respond to general enquiries within 24h and advise them of the appropriate contact for their enquiry if needed.
• Support Account Managers with gathering tender information and account review administration.
• Complete weekly Back Order Book reporting activities (updating customers where delays on incoming stock and advising team to prevent any issues in advance).
• Prepare documents, correspondence, spreadsheets and departmental forms.

Compliance

• Stay updated with relevant laws, regulations, and company policies, ensuring compliance in all administrative activities, responding to customer complaints in accordance to the QA policies and procedures.

Customer and Supplier Relationship Building

• Establish strong relationships with customers and suppliers, serving as the key contact for inquiries.

Requirements

• Proven experience as a Customer Service/ Business Administrator or similar role.
• Strong organisational and time management skills.
• Proficiency in using MS Office suite, in particular MS Excel.
• Experience of MRP systems, specifically SAP Business One.
• Attention to detail and accuracy in work.
• Ability to handle multiple tasks and prioritise effectively.
• Analytical mentality with data interpretation capabilities and problem solving skills.
• Excellent communication skills - building rapport with customers and colleagues
• Can do attitude, operates with integrity, self-starter, hardworking, good organisational skills, fits with company culture, with willingness to learn.