TPP Recruitment New CRM (Dynamics 365) Administrator London hybrid £45k

The role

You'll be responsible for keeping the CRM running effectively and continuously improving how it supports the organisation. This will include:

• Managing and triaging requests via the CRM ticketing system
• Resolving technical and non technical CRM issues and working with external suppliers
• Maintaining data quality through cleansing, de duplication and governance
• Managing user access, permissions and security roles
• Delivering CRM training (1 2 1 and group sessions) and producing clear user guidance
• Creating reports and dashboards to support insight and decision making
• Identifying opportunities to streamline processes and introduce automation

About you

• Proven experience administering Dynamics 365 CRM
• Strong data management and problem solving skills
• A good understanding of GDPR and data governance
• Advanced Excel skills and experience working with multiple business systems
• Experience working in or alongside a ticketing or support environment
• Clear communication skills and a supportive, collaborative approach

Why apply

• Salary up to £45,000
• Hybrid working - 2 days per week in a central London office
• A new role with real scope to shape CRM ways of working
• Potential for the role to become permanent after 12 months
• Supportive, values driven culture

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.