Top of the World General Manager

Summary: Directs, administers and coordinates all activities of Top of the World Restaurant. Supervises assigned staff in accordance with the departmental table of organization and works with interdepartmental personnel and venue managers to ensure the operational effectiveness of the outlet involving profitability, hours of operation, performance standards and guest dining experiences.

Essential Functions:

• Reviews and researches all department financial reports, including reviewing the monthly profit and loss statements, and prepares the P&L variance report
• Consistently emphasizes staff training to increase guest service standards
• Provides continual evaluation of processes and procedures and provides methods to improve efficiency and service
• Formulates training outlines as needed for job standards to ensure all employees understand and have the skills to provide quality internal and external guest service
• Emphasizes developing and training program for management staff
• Ensures management staff follows all company policies and procedures
• Ensures management staff follows guidelines as dictated by culinary contract agreement
• Ensures employee schedules are appropriate for the business volume
• Ensures that the restaurants are clean, organized and properly functioning and that restaurant equipment is maintained
• Ensures health, safety and sanitation standards are followed at all times
• Performs other duties as assigned

Requirements

• Qualifications/Requirements:
• At least six years of related experience or training in a gourmet or fine dining restaurant
• Experience working with collective bargaining agreements is preferred
• Excellent written, verbal and group presentation communication skills
• Ability to effectively interact with individuals or small groups of people
• Computer literate (Microsoft Word and Excel and various property management systems) with strong attention to detail and with the ability to multi-task
• At least 21
• Required Work Cards: Alcohol Awareness; Health; Non-Gaming

Physical Requirements

• Vision, hearing, speech and literacy (critical)
• Ability to work at extreme heights

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.