TikTok Shop - Seller Governance Program Manager, EMEA

TikTok Shop - Seller Governance Program Manager, EMEA

Location: London

Employment Type: Regular

Job Code: A30967

Responsibilities

This role sits within the EMEA E-Commerce Governance and Experience team for TikTok Shop. The Governance and Experience (GNE) team is a global team responsible for ensuring our marketplace is safe, trustworthy and engaging for all our users - customers, sellers and creators. We put the customer at the heart of our business and work on policies, rules, products and systems to ensure a best in class customer experience. The Seller Governance team plays an impactful role in delivering GNE's mission by building policies, rules and systems to ensure we have reliable and high performing sellers by defining the policies and performance standards for our sellers.

• Lead the design and execution of seller lifecycle governance strategies and roadmaps that minimise ecosystem risks, improve seller performance, strengthen customer trust, and support long term ecosystem health across TikTok Shop EMEA.
• Own and drive end to end large scale, complex cross functional governance programs across multiple markets, including problem scoping, roadmap prioritisation, stakeholder alignment, launch coordination, and post launch performance tracking.
• Analyse ecosystem data, operational signals, investigations, and cross functional feedback to identify trends, structural gaps, emerging risks, and high risk seller behaviours, translating findings into strategic recommendations, business cases, and scalable governance solutions.
• Develop and improve scalable governance frameworks, operational mechanisms, policies, and automation strategies to enhance governance effectiveness, operational efficiency, and seller quality.
• Collaborate with cross functional teams (e.g. Product, Algo, Governance Ops, Business Ops, Legal) to define business requirements, design the best fit governance solutions, and drive scalable improvements.
• Act as a subject matter expert for Seller Governance programs by developing monitoring mechanisms to measure ecosystem risks and performance, manage escalations, and proactively identify challenges and improvement opportunities, while providing structured, data driven insights and recommendations to support leadership decision making and strategic direction.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience in e commerce, operations, compliance, marketplace governance, or related fields.
• Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action (Excel/Sheets required; SQL a plus).
• Clear and effective communication skills with the ability to influence cross functional stakeholders and translate insights into actionable recommendations.
• Ability to navigate ambiguity, adapt to fast changing environments, and manage multiple priorities with strong ownership and accountability.
• Experience in e commerce, marketplace platforms, or policy/governance related functions with strong commercial acumen.