Tik Tok Shop and Creator Manager
Posted 1 day ago by AKT London Ltd
Tik Tok Shop and Creator Manager. London. Hybrid/Remote. Competitive.
Role Responsibilities- Shop Commercials: Achievement of monthly GMV targets for active TikTok Shops
- Founder Lives: End-to-end project management delivered against timeline and budget. KPIs include growth in viewership, session duration, and achievement of sales targets for Founder led Lives. All pre Live content produced, delivered, and activated on time and within the agreed budget
- Non Founder Lives: Flawless execution of daily Live sessions (e.g., moderators trained & briefed, offers correct, samples sent). KPIs include audience engagement rates (views, comments, likes) and sales revenue generated per live session
- Talent sourcing: Timely execution of gifting and communications. Creator activation rate. Creator quality.
- Seeding & relationship building: Number of affiliates & Star affiliates successfully gifted per month. Affiliate content activation rate & number of active affiliates per month. Positive feedback from the creator community.
- Shop maintenance: Zero unresolved TikTok Shop violations. No gifting caps triggered due to operational or compliance issues. 100% accuracy of live offers and pricing. Shop visuals reviewed and refreshed on a regular cadence
- Brand guardian: 100% brand compliance across all managed creator content. Low rate of removal of creator content, ensuring brand messaging and quality are consistently met
- Proven experience working specifically within the TikTok Shop ecosystem, with a deep understanding of the Seller Centre backend, the Affiliate Centre, and the specific mechanics of Live shopping
- Practical experience in live studio production, confident in managing technical setups (lighting, sound, tripods) and acting as a lead producer during broadcasts
- A commercial mindset and strong understanding of TikTok Shop as a sales channel, comfortable working to GMV targets and analyzing data to identify high converting products and creative hooks
- A hands on approach with the ability to thrive in a fast paced environment, capable of managing the full spectrum of tasks from seeding logistics to live technical troubleshooting under pressure
- Exceptional attention to detail and quality control, with an instinctive understanding of the nuance between native lo fi content and low quality assets to protect premium brand equity
- Excellent communication, negotiation, and relationship building skills for managing creator communications effectively
- Strong organisational and time management skills, with the ability to manage multiple tasks and deadlines simultaneously
- A proactive and detail oriented approach, ensuring smooth execution of live events and creator campaigns from end to end
- Familiarity with social media analytics and the ability to pull data for performance reports
- Experience with OBS or streaming software
- A genuine passion for the beauty industry, sustainability, and the arts
- Make a real impact on our next act by joining AKT at an exciting stage of growth, following our recent USA, Australia and New Zealand launches.
- Flexible working: work from home, at our Oxford Circus office (which comes with gym access), or in co working spaces across the UK. We'll reimburse you if you prefer a co working space over working from home.
- Monthly team days in London to connect with the AKT ensemble.
- Be part of a collective of creatives where the arts underpin everything we do.
- A funny, kind, and inclusive work environment - we are banter, but we get sh t done.
- Allowance for products to give you the confidence to step onto the stage and perform.
- Intervals encouraged: 36 days holiday, including bank holidays (pro rata for part time roles)
- Pension contribution matching via salary sacrifice up to 5% of your salary.
AKT London is for everyone. We believe that an inclusive work environment and a diverse, empowered team are key to achieving our mission. Our products are gender free and built for every BODY to help give them the confidence to step onto their stage - whatever that may be - and PERFORM. Our work environment is no different.
AKT London is an equal opportunity employer. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. With our Founders belonging to a minority community, we commit to difference and diversity from the beginning, and we know what a rich and creative work environment can cultivate.