Third Party Risk Oversight Supervisor

Third Party Risk Oversight Supervisor
Location: Manchester
Job Type: Permanent
Work Setup: Hybrid

Who We Are
Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally.

What You'll Do
* Coach and uplift Transfer Operations crew through regular huddles, 1:1s, and capability building in technical knowledge, quality, and behaviors to drive performance and engagement
* Establish clear goals aligned with UKPI objectives while promoting ownership, accountability, and continuous learning
* Manage day-to-day transfer cases (in-specie, cash, escalations) with empathy, accuracy, and clarity; meet SLAs/regulatory obligations, monitor risks/errors/delays, drive reductions in durations/aged cases/complaints, and implement corrective actions.
* Collaborate with external providers (eg, FNZ, TeX, Origo) to ensure data quality, operational integrity, and regulatory compliance
* Drive automation, quality, and efficiency improvements; contribute to initiatives like SmartOps and platform upgrades; represent Transfer Ops cross-functionally; enhance client outcomes through root-cause fixes with CX, Complaints, and Oversight
* Foster strong relationships with internal partners (CX, Oversight, FNZ Officers, Risk, Technology, S&S, Managed Services); deliver accurate reporting on volumes, SLAs, aged cases, risks, and trends; and support MI development with insights for senior leadership reviews

What You Bring
* Proven experience in Transfers or Operations, asset onboarding, or regulated processes
* Excellent organisational, problem-solving, analytical, and risk-management skills
* Adept at handling complex cases, prioritizing high-volume workflows, and collaborating/influencing cross-functionally
* Knowledge of Origo standards, transfer frameworks, regulatory requirements, and operational resilience
* Experience leading teams with NWOW/agile/lean methodologies and driving continuous operational improvements

What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.