Therapy Admin Support Assistant
Posted 4 hours 9 minutes ago by NHS Trust
Permanent
Part Time
University and College Jobs
Midlands, United Kingdom
Job Description
Main area Therapy Admin Support Assistant Grade Band 2 Contract Permanent Hours Part time - 22.5 hours per week (Monday - Friday including some bank holidays) Job ref 320-CDCS-4455
Site Royal Derby Hospital Town Derby Salary £25,272 pro rata pa Salary period Yearly Closing 08/11/:59 Interview date 19/11/2026
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
With over 14,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it's important to us that our workforce reflects the diversity of our communities as much as possible.
Armed Forces and Disability Confident guaranteed interview scheme
To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
if you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats oryou require support/adjustments with your application please contact the recruitment team on
The Trust is proud to be a signatory of the Care Leavers Covenant and is committed to supporting care-experienced people into employment.
Applicants who identify as a care leaver and who meet the essential criteria for the role, as detailed in the person specification, will be guaranteed an interview.
Join us and help make a real difference to our Trust.
Here's more about the role and what we're looking for;
Job overview An exciting opportunity has arisen within the Specialist Medicine Therapy Team at the Royal Derby Hospital for an Administration Support Assistant. We are seeking an enthusiastic, motivated, and organised individual to join our friendly team.
The Specialist Medicine Therapy Team provides inpatient therapy services across Respiratory and High Dependency Unit, Cardiology, Coronary Care Unit, Renal, Endocrine and Diabetes, and Gastro/Hepatology specialties. The post holder will provide a professional and comprehensive administrative service, supporting the smooth and effective operation of the department's communication and organisational systems. The successful candidate will have excellent customer service, IT, and administrative skills, with the ability to work both independently and as part of a team.
Main duties of the job Provide a high-quality administrative support service to the Therapy Department.
Ensure effective communication within the therapy team and with external partners to support service delivery.
Manage and respond to enquiries efficiently, ensuring issues are resolved promptly, records are maintained, and relevant personnel are informed as required.
Manage and respond to enquiries efficiently, ensuring issues are resolved promptly, records are maintained, and relevant personnel are informed as required.
Manage and respond to enquiries efficiently, ensuring issues are resolved promptly, records are maintained, and relevant personnel are informed as required.
Carry out clerical duties professionally and within agreed deadlines.
Maintain confidentiality and handle sensitive information in accordance with Trust policies and procedures.
Use a range of IT systems and applications to prepare, monitor, and validate data.
Actively participate in team and departmental meetings and contribute to the continuous improvement of administrative processes.
Closing date of applications: 8 November 2026
Interview date: 19 November 2026
Working for our organisation As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person specification Qualifications
At UHDB , we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.
For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working - working partly in the trust/partly at home.
Why don't you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what's possible for the job and team, and the opportunities we might be able to create together.
We can't promise to give you exactly what you want, but we do promise to work with you to look at all the available options click apply for full job details
Site Royal Derby Hospital Town Derby Salary £25,272 pro rata pa Salary period Yearly Closing 08/11/:59 Interview date 19/11/2026
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
With over 14,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it's important to us that our workforce reflects the diversity of our communities as much as possible.
Armed Forces and Disability Confident guaranteed interview scheme
To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
if you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats oryou require support/adjustments with your application please contact the recruitment team on
The Trust is proud to be a signatory of the Care Leavers Covenant and is committed to supporting care-experienced people into employment.
Applicants who identify as a care leaver and who meet the essential criteria for the role, as detailed in the person specification, will be guaranteed an interview.
Join us and help make a real difference to our Trust.
Here's more about the role and what we're looking for;
Job overview An exciting opportunity has arisen within the Specialist Medicine Therapy Team at the Royal Derby Hospital for an Administration Support Assistant. We are seeking an enthusiastic, motivated, and organised individual to join our friendly team.
The Specialist Medicine Therapy Team provides inpatient therapy services across Respiratory and High Dependency Unit, Cardiology, Coronary Care Unit, Renal, Endocrine and Diabetes, and Gastro/Hepatology specialties. The post holder will provide a professional and comprehensive administrative service, supporting the smooth and effective operation of the department's communication and organisational systems. The successful candidate will have excellent customer service, IT, and administrative skills, with the ability to work both independently and as part of a team.
Main duties of the job Provide a high-quality administrative support service to the Therapy Department.
Ensure effective communication within the therapy team and with external partners to support service delivery.
Manage and respond to enquiries efficiently, ensuring issues are resolved promptly, records are maintained, and relevant personnel are informed as required.
Manage and respond to enquiries efficiently, ensuring issues are resolved promptly, records are maintained, and relevant personnel are informed as required.
Manage and respond to enquiries efficiently, ensuring issues are resolved promptly, records are maintained, and relevant personnel are informed as required.
Carry out clerical duties professionally and within agreed deadlines.
Maintain confidentiality and handle sensitive information in accordance with Trust policies and procedures.
Use a range of IT systems and applications to prepare, monitor, and validate data.
Actively participate in team and departmental meetings and contribute to the continuous improvement of administrative processes.
Closing date of applications: 8 November 2026
Interview date: 19 November 2026
Working for our organisation As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person specification Qualifications
- English at GCSE Level
- Evidence of being IT literate which includes Word, Excel etc
- Evidence of previous customer care experience
- Experience of working within a hospital setting
- Experience of patient administration systems i.e. Nervecentre, Lorenzo, ExtraMed
- Evidence of being able to prioritise own workload
- Evidence of being able to meet deadlines
- Evidence of organisational skills
- Evidence of being able to work as part of a team
- Evidence of communication skills
- Evidence of awareness of confidentiality
At UHDB , we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.
For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working - working partly in the trust/partly at home.
Why don't you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what's possible for the job and team, and the opportunities we might be able to create together.
We can't promise to give you exactly what you want, but we do promise to work with you to look at all the available options click apply for full job details