Temporary Special Considerations Administrator

About the role

The role is an empathetic and efficient administrator who will support disadvantaged students during their GCSE or A-level examinations.

Responsibilities

• Support disadvantaged students during their GCSE or A-level exams by liaising with schools, students and parents via phone and email.
• Provide professional and compassionate support in potentially distressing circumstances, ensuring a calm and respectful approach.
• Assist with enabling examination access arrangements and the special consideration process.
• Manage expectations about what can be done to support students, handling difficult conversations with sensitivity and clarity.

Requirements

• Confident decision maker, well organised and able to manage competing priorities.
• Works well under pressure and consistently meets deadlines.
• Methodical approach to problems, finding effective solutions.
• Strong administrative and organisational skills.
• Empathy and strong interpersonal skills.

Contract Details

• Hourly rate: £14.85.
• Contract dates: As soon as possible until 28/08/2026.
• Hours: 35 per week.
• Working pattern: Monday to Friday.
• Location: Hybrid; approximately two days in office on the University of Surrey campus with the rest remote.

Equal Opportunities

AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.