Temporary Crematorium Administrator, Belfast

Crematorium Administrator

Temporary Contract 12 weeks (possible extension to the contract)

Belfast BT5 (Ballygowan Road)

Main purpose of job

To be responsible to the Cemeteries and Crematorium Manager, through the Crematorium Officer for the provision of comprehensive clerical and administrative support in order to ensure the service meets its objectives in an efficient and effective manner.

To represent the Crematorium and maintain customer awareness at all times, showing tact, sympathy and respect to visitors and maintaining a good and dignified working relationship with funeral directors, ministers of religion and mourners, to make sure an atmosphere of reverence is maintained at all times.

To respond to enquiries and complaints from the public and representatives from the bereavement industry; providing practical advice and front line customer support as required, in a sympathetic and dignified manner.

Summary of responsibilities and personal duties

To co-ordinate booking arrangements for cremations and arrangements for associated disposal of cremated remains such as burial or scattering in garden of remembrance, woodland copse or any other memorialisation schemes that may be adopted by the department. To liaise with the cemeteries and crematorium central booking office on an on-going basis and to process and forward all relevant documentation in a timely manner. To assist and provide direction to the public regarding the identification of graves, memorial trees, the garden of remembrance and other facilities as required. To assist in providing information and advice to the public regarding memorialisation options at the crematorium including the purchasing of urns. To issue cremated remains to customers and ensure accurate and up-to-date information is maintained in relation to the disposal of cremated remains. To ensure that statutory regulations are complied with and process statutory documentation for cremations or burial of cremated remains. To deal with funeral directors in relation to all aspects of crematorium administration. To assist in the efficient running of the crematorium, as required including key-holding duties as appropriate. To manage crematorium administration supplies. To be responsible for the allocation of memorial trees, as required. To assist the Crematorium Officer with enquiries and complaints from the public and representatives from the bereavement industry, providing practical advice and front line customer support as directed, in a sympathetic and dignified manner. Full Job Description available

Essential criteria

Experience

Applicants must, as at the closing date be able to demonstrate, by providing personal and specific examples, at least one year's relevant experience of:

working in an environment which deals with bereavement issues including providing advice and support to customers in a sympathetic and sensitive manner; undertaking administrative and cash handling duties within a business environment; and using information technology software such as Microsoft Office, or equivalent packages.

Shortlisting criteria

in the first instance, can demonstrate by providing personal and specific examples, at least two years' relevant experience in each of the above-noted three areas; and in the second instance, have five GCSEs (grades A-C) including English, or equivalent qualifications. Other Information:

Start Date: 23 September 2026

Closing Date: 15 September 2026

Hours of Work: 37 per week

Rate of Pay: £14.35 per hour plus accrued holiday pay

Location: Belfast BT5

If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on or to speak to one of our consultants.

The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested, please send your CV as early as possible.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.