Telesales and Customer Service Executive - Central Scotland - £Competitive Salary

Telesales and Customer Service Executive

Job Title: Telesales and Customer Service Executive

This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - George Thompson - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.

Overview

We are looking for a passionate person who cares about customers and wants to work in an environment where they can thrive and showcase their skills in a growing business. Our client, a leading player in the chilled packaging industry, is on an exciting journey and due to continued success, they are looking to add to their fantastic team through the appointment of a Telesales and Customer Service Executive. As a Telesales and Customer Service Executive, you will work closely with internal teams to proactively increase sales of products with a focus on securing new business.

Responsibilities

• Conduct outbound telesales activity to sell the full chilled packaging range
• Organise & manage daily call plan to meet outbound call KPIs
• Respond to e mail campaign interest, website sample enquiries
• Report on success
• Identify and manage prospects
• Influence customers to win business and cross sell associated products
• Achieve sales targets in line with KPIs
• Maintain market and competitor knowledge
• Take inbound calls from customers
• Liaise with sales representatives, customers, branches and suppliers
• Issue information and process orders from customers
• Deal with queries relating to orders and costings
• Create ad hoc sale reports
• Update orders, prices and order confirmations in the company's systems
• Assist with month end processes
• Update stock levels and report figures to customers

About You

• Previous experience in a role that involves developing both new business and existing business in a telesales environment
• Ability to present the benefits of our product range and how this will assist the customer
• Strong listening skills
• Negotiation skills
• Ability to multitaskProficient in all IT applications: Word, Excel etc.
• Ability to analyse sales data